House Usher

About the role

Join our community and experience Emerson College! Seeking self motivated, responsible, and dependable part-time ushers to serve inside the house of Emerson College: Office of the Arts venues. This position reports to the Guest Experience Manager. Main responsibilities for this role revolve around assisting guests with their needs and being available to assist them with any potential issues that may arise.

All ushers wear uniforms and are often required to stand for periods up to 4 hours. Hours are limited and only available when there are events. Weeknights and weekends are required. ESSENTIAL JOB DUTIES Provide a primary level of assistance to guests, including greeting, wayfinding, and acting as an information resource. Allow or disallow guest access into the theatre.

Direct guests to their proper seats and immediately report ticket problems to the House Manager on Duty. Answer questions and provide guests with other information. Assist guests with specific needs, including assisting with accessibility requests and seating concerns. Enforce basic theatre and college policies. In an emergency, guide and assist all guests to exit and re-enter consistent with Emerson policies and procedures.

Perform other duties as assigned. QUALIFICATIONS

• Qualifications are deemed required or preferred and represent what is needed to effectively perform job. Excellent customer skills required, including tact, professionalism, and patience. Previous theatre experience preferred but not required. KNOWLEDGE, SKILLS, AND ABILITIES
• May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job. Strong communication skills Proactive in a fast paced environment Basic customer service skills Able to collaborate with a wide range of individuals Must be friendly and personable Must be a team player who is able to work well in a fast-paced environment An interest in theatre and a genuine desire to work with people is a plus PHYSICAL ABILITIES
• Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Requires ability to lift and move objects that are light Requires ability to move materials occasionally Requires ability to stand for periods of up to 4 hours WORK ENVIRONMENT
• Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. Standard Theater Environment The hourly rate for the House Usher position is $15.25 Grade of Position: T01N Employment Category: Intermittent.. Scheduled Weekly Hours: 15.00 In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits, such as life and disability coverage as well as commuter offerings, are available. Please refer to our benefits website for a full list of benefits and eligibility requirements.