Usher / Event Security - Peoria Civic Center

Position

• Usher/Event Security
• Department: Operations
• Reports to: Guest Services Manager and Usher Supervisor

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Status: Part-time, Hourly, Non-exempt

Summary

Direct the safe and orderly flow of guest traffic upon entry and exit from venues throughout the Peoria Civic Center while providing excellent customer service with a courteous and friendly demeanor. Starting pay is $15 to $16 per hour. Benefits: Flexible scheduling, 401k, Paid Leave.

Essential Duties and Responsibilities

• Direct patrons to the correct seat location, providing the appropriate level of assistance.
• Answer guest questions in a timely manner.
• Inspect assigned seating areas for damage or safety issues prior to each event and immediately report deficiencies to a supervisor.
• Promote the reputation and goodwill of the Peoria Civic Center through a well-groomed appearance and pleasant, helpful, and courteous interactions with customers, the public, and other employees.
• Follow the dress code according to requirements for each event and wear the provided uniform elements. Maintain cleanliness of assigned uniform or shirt.
• Maintain tight security for entry to venues by verifying validity of patron tickets.
• Follow current procedures for scanning event tickets upon guest entry.
• Report unsafe conditions and guest accidents to supervisor and/or security/medical staff as required before, during, and after an event.
• Treat all guests and co-workers with respect.
• Promote an enjoyable environment for guests by striving to deescalate confrontations among guests and/or staff and report incidents to supervisor and security as the situation demands.
• Other duties as assigned.

Supervisory Responsibilities

There are no direct reports for this position

Minimum Qualifications

• Ability to work a flexible schedule, including nights, weekends, and holidays, according to the event schedule.
• Ability to work an overall part-time schedule, according to the number and type of events scheduled.
• No minimum hours each week.
• Must be 18+ years old to apply.
• Education and / or Experience: High school diploma/GED required.
• Skill and Abilities: English language fluency required.

Computer Skills

Basic computer competency preferred, including use of email applications and use of an electronic time clock.

Other Qualifications

Must have reliable transportation.

Working Conditions and Physical Demands

• Ability to work extended and/or irregular hours including nights, weekends and holidays as needed.
• Must have the ability to walk extended distances and climb stairs.
• Physical requirements include the ability to occasionally lift up to 25 lbs.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear when interacting with the public and other employees; vision sufficient to safely navigate steps and pathways with minimal lighting. This position may require work inside or outside of the building, as needed by events.

To Apply: Apply via Indeed.com or the Legends Global Career Portal.