Human Resource Generalist - Fulfillment

About the Job

The HR Generalist serves as a key partner to employees and managers by supporting the full employee lifecycle, ensuring HR programs and processes are executed effectively across all teams. This role combines hands-on HR administration with consultative partnership - managing employee relations cases, advising on policy and compliance, and supporting site engagement, onboarding, and performance programs. The HR Generalist operates as a trusted resource for both employees and leadership, helping to maintain a positive, compliant, and performance-driven culture.

What You'll Do

• Partner with HRBPs and managers to resolve employee relations issues, ensuring consistency and compliance with company policy and local labor laws.
• Support the execution of performance management processes, including goal setting, mid-year reviews, and coaching documentation.
• Maintain accurate and up-to-date employee records in HRIS systems (Workday) and ensure data integrity for reporting and compliance.
• Assist with investigations, documentation, and follow-up actions related to attendance, conduct, or performance matters.
• Partner with site leaders to implement engagement initiatives, recognition programs, and culture-building activities.
• Provide guidance to employees on HR policies, benefits, and procedures, escalating complex matters to the HRBP as needed.
• Support training, onboarding, and new-hire assimilation processes to strengthen retention and alignment with company values.
• Prepare and analyze HR metrics and reports (attrition, LOA trends, headcount, ER cases) to support operational reviews and business insights.
• Ensure compliance with company policies and state/federal employment regulations, assisting with audits and corrective actions when required.
• Collaborate cross-functionally with Payroll, Safety, and Operations to ensure alignment on employee matters, data accuracy, and employee experience.
• Collaborate with leadership to analyze staffing trends, forecast needs and execute strategic labor planning.
• Partner with staffing agencies to secure top talent, evaluate and manage vendor performance and ensure consistent labor order fulfillment.
• Align with operations management to identify operational issues and deliver targeted, proactive HR support.

About You

• 4 years of progressive HR experience supporting multiple functions or locations.
• Strong working knowledge of employment laws and HR best practices.
• Experience handling employee relations matters, investigations, and documentation.
• Proficiency in HRIS systems (Workday) and data reporting tools.
• Excellent written and oral communication, relationship management, and problem-solving skills.
• Strong ability to balance tactical execution with strategic thinking and business partnership.
• Bachelor's degree in Human Resources, Business Administration, or related field preferred; HR certification (PHR, SHRM-CP) a plus.

Benefits

At Rent the Runway, we're committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we've got you covered.
• 401k match - an investment in your future.
• Company wide events and outings - our team spirit is no joke - we know how to have fun!

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