Human Services Investigator - Adult Protective Services (APS)

About the role

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range

• $38.03 - $46.77 Hourly
• Department: Department of County Human Services (DCHS)
• Job Type: Regular Represented
• Exemption Status: United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified)

November 24, 2026

The Opportunity

This recruitment will be used to create an eligibility list that can be used for future vacancies. Interested candidates are encouraged to apply.

Please note: This recruitment will remain open until the close date listed or until 150 applications are received - whichever event occurs first.

Do you easily adapt to change and seek a position where no two days are the same? If you have a passion and drive to serve others and are seeking a real opportunity to have a positive impact on the community, we need you on our team!

The Aging, Disability and Veteran Services Division (ADVSD) is currently seeking dedicated and compassionate individuals to provide services as a Human Services Investigator. The eligible list created from this recruitment may be used to fill future regular, limited duration, or temporary positions.

Adult Protective Services (APS) staff complete screenings to determine eligibility for APS services and to triage reports of abuse and self neglect. APS staff conduct investigations related to physical abuse, verbal abuse, financial exploitation, sexual abuse, abandonment, involuntary seclusion, wrongful restraint, self-neglect and neglect.

Adult Protective Services staff link adults who are vulnerable to vital health and human services. The program aims to ensure the safety of vulnerable people in both facility and community settings and provides education and training about abuse prevention and community resources.

The eligible list established from this recruitment may be used to fill current and future full-time, part-time, regular, temporary, limited duration, and on-call positions at any of our locations:

• East Branch located at 600 NE 8th St, Gresham, OR 97030
• Mid Branch located at 11982 NE Glisan St, Portland, OR 97220
• N/NE Branch located at Walnut Park Complex, 5329 NE MLK Jr Blvd, Portland, OR 97211
• Southeast Branch located at 4610 SE Belmont St, 2nd floor Portland, OR 97215
• West Branch located at 209 SW 4th Ave, 1st floor Portland, OR 97204

To Qualify

Multnomah County is committed to the diversity of our workforce and our strength lies in the perspectives our employees bring to their work. We encourage applications from members of historically underrepresented racial/ethnic groups, women and individuals with disabilities, veterans and LGBTQIA+ community members. Multnomah County promotes inclusion, equity and fairness where everyone is treated with respect and dignity.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*

• Equivalent to a Bachelor's degree from an accredited college or university with major course work in social science, social service or a related field (Equivalent training and practical experience may substitute for the educational requirement) -AND-
• Three (3) years of increasingly responsible case management experience, with at least two (2) years beyond entry level work
• Driving is an essential duty of the job, must have a valid driver's license by the time of hire
• Must pass a criminal background check

Preferred Qualifications/Transferable Skills*

You do not need to have the following preferred qualifications/transferable skills to qualify. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills as we may consider some or all of the following when identifying the most qualified candidates.

• Knowledge of principles and practices of investigation and research, including critical interviewing techniques and conflict management
• Knowledge of and ability to appropriately apply pertinent federal, state, and local laws
• Ability to accurately assess individual situations carefully and make discretionary judgments and recommendations
• Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as a member of a team using good judgment, excellent verbal/written communications, and decision making skills
• Ability to research, compile, analyze, and summarize material into understandable formal reports in a timely manner
• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
• Understanding and sensitivity to diverse cultures and individuals. Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity
• Understanding the needs of older adults and individuals with disabilities
• Knowledge of available programs, public assistance providers, service agencies, protective services, referral centers, community resources, and crisis/emergency resources

Additional information

We acknowledge that experience and transferable skills can be obtained through traditional and non-traditional means, we encourage and support all candidates who believe they have the experience needed to apply.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation

• Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. -

The Application Packet: Attachments will not be reviewed unless specifically requested. Your completed application must include the following:

• A completed online application and/or resume.

Optional Cover Letter: Many candidates find that they can describe their knowledge, skills, and abilities better if they include a narrative cover letter along with their resume and/or online application. Therefore, we are providing candidates an opportunity to provide a cover letter if they wish. However, a cover letter is not required and your application packet will be considered complete if you do not submit one. The submittal or non-submittal of a cover letter will not be a factor in the assessment/evaluation of candidates.

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

We will not review attached files that are not your resume, your cover letter, or documentation that establishes your eligibility for veterans' preference. The recruiter as listed on the job announcement must receive all attachments by the closing date of the recruitment. Please attach veterans' preference documentation to the separate Oregon Veteran Preference Questionnaire, not the regular application.

Please contact the recruiter as soon as possible if you experience complications uploading your attachments.

• Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.
• External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. There will be no other prompts for you to upload your resume and cover letter.
• Do not click the "Submit" button before you upload your documents.

After You Apply

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.
• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the "My Applications" section. You must complete these tasks or actions before the job posting closes.
• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates through phone screen and/or interview(s)
• Background and reference checks

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

The eligible list established from this recruitment may be used to fill current and future full-time, part-time, regular, temporary, limited duration, and on-call positions.

Additional Information

Type of Position: This AFSCME Local 88 union-represented full-time position is eligible for overtime.

Schedule: Core business hours are Monday - Friday, 8:00 AM - 5:00 PM. Alternative work schedules are available.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response.

During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter: Crystal Swain

Phone

Application information may be used throughout the entire selection process. This process is subject to change without notice.