Human Services Program Representative 1

About the role

Are you inspired to make a meaningful difference by strengthening human services programs across the Commonwealth? As a Human Services Program Representative 1 with the Department of Human Services, you will play a key role in evaluating service delivery, guiding program improvements, and supporting agencies that work directly with children and families.

Your analytical skill and professional judgment will help ensure that programs operate with integrity, meet established standards, and truly address the needs of vulnerable populations. In this role, you will influence decisions that shape service quality statewide and promote safer, more effective systems of care. Your work will help advance the mission of protecting children and supporting strong, resilient communities.

Watch this video to see how you can make a difference working for the Office of Children, Youth and Families!

This position helps improve the quality, safety, and effectiveness of children and youth services across public and private agencies. As a Human Services Program Representative 1, you will perform the following duties:

• Agency Evaluation: Conduct on-site surveys and reviews to assess service quality, compliance, and overall program performance
• Abuse Review: Analyze allegations of child abuse in out-of-home care and review county findings for child fatalities and near fatalities
• Data Analysis: Examine reports, plans, and financial documents to determine alignment with program goals and required standards
• Guidance and Consultation: Provide advice to agencies, boards, and community groups to support improvements in service delivery
• Report Preparation: Develop written reports that summarize findings, outline recommendations, and support agency decision making
• Quality Oversight: Participate in state and federal quality reviews and support improvements to child welfare practices

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. A periodic on-call schedule is required. Travel and additional work tasks may also be required outside normal work hours.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements

• You must pass a background investigation.
• This position falls under the provisions of the Child Protective Services Law.
• Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

Additional information

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.