HVAC TECHNICIAN II

About the role

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities.

In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

General Description

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

The HVAC Technician II is responsible for independently performing installations, maintenance, and repairs on HVAC systems. This role requires full licensure and at least 3-5 years of hands-on experience. The position involves troubleshooting HVAC components, ensuring system efficiency, and adhering to all safety and compliance regulations.

Hours of Responsibility

Monday - Friday 8 am - 5 pm, May require emergency 24/7 on call response as needed

Essential Duties and Responsibilities

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Install heating, air conditioning, and ventilation systems based on building blueprints and specifications.
• Diagnose, troubleshoot, and repair mechanical and electrical problems in HVAC systems.
• Perform routine and emergency maintenance on HVAC units and related equipment.
• Conduct HVAC performance tests, inspections, and system diagnostics.
• Replace parts as needed following manufacturer guidelines.
• Track and maintain inventory of HVAC tools and parts.
• Ensure compliance with industry codes and occupational health and safety standards.
• Provide professional customer service to internal clients, including maintenance recommendations and system usage guidelines.
• Accurately document time, parts used, and services performed for each work order.
• Drive Metrocare-assigned vehicle to job sites and maintain clean driving and vehicle maintenance records.
• Remain available for on-call and emergency response needs as required.
• Performs other duties as assigned.

System Knowledge

• Understand refrigeration cycles and components, including metering devices, compressors, and refrigerant handling.
• Apply electrical knowledge: AC/DC circuits, Ohm's Law, voltage/current diagnostics using multimeters, and reading wiring diagrams.
• Diagnose and service air distribution systems, including economizers, humidifiers, exhaust fans, and ductless split systems.
• Proficient in troubleshooting and servicing split systems, packaged units, and heat pumps up to 5 tons.

Mechanical Skills

• Perform soldering, brazing, basic heat load/loss calculations.
• Interpret schematics, mechanical drawings, and work plans.
• Troubleshoot electrical motor controls, thermostats, and HVAC system automation.

Competencies

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Strong time management and problem-solving abilities.
• Effective communication with clients, coworkers, and supervisors.
• Ability to work independently and manage scheduled tasks with minimal supervision.
• Maintain detailed documentation of work performed.
• Exhibit professional conduct, hygiene, and adherence to uniform policy.
• Ability to assist other technicians and cross-train as needed.
• Maintain clean and operational company vehicles.
• Flexible and available to respond to after-hours emergencies.

Education and Experience

• Required: High School Diploma or equivalent and at least 3 to 5 years' experience of trade-related work
• Preferred: Associate degree in a related technical field
• Must have a valid Texas HVAC Class A, B, or Universal Contractor's License, required

DRIVING REQUIRED: Yes

Travel

• In county travel may be required: occasionally/daily.
• Overnight travel required: N/A

Mathematical Skills

• Basic math skills required.
• Ability to work with reports and numbers.

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to apply logical thinking to solve technical problems.
• Capable of calculating basic figures for HVAC performance and part replacement documentation.

Computer Skills

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.
• Ability to complete digital work orders and communicate via email/text applications.

Certifications, Licenses, Registrations

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain a Texas Driver License within three (3) months of employment.
• Liability insurance is required if an employee will operate a personal vehicle on Center property or for Center business. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Benefits Information and Perks

Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend - 6% of the base salary
• Many other benefits