Inbound Sales Development Representative - Boston

About the Job

LaunchDarkly is looking for an experienced, self-directed Sales Development Representative to own the first stage of engagement across North America. You will manage and qualify inbound leads, event MQLs, and accounts showing meaningful engagement through our account-based programs.

This is not a purely reactive lead-response role. You will combine fast, consultative follow-up with thoughtful, proactive outreach to turn customer interest and buying signals into qualified meetings and pipeline.

Responsibilities

• Act as the first point of contact for prospective customers across North America, creating a fast, thoughtful, and credible first impression.
• Respond rapidly to high-intent inbound inquiries, including demo requests, pricing requests, trials, contact forms, and other hand-raisers.
• Own follow-up for event leads, adapting outreach based on the person, account, and engagement history.
• Research and proactively engage targeted accounts that show meaningful engagement and buying intent.
• Convert qualified interest into sales-ready meetings and opportunities for Account Executives.
• Execute coordinated outreach across phone, email, LinkedIn, and other approved channels.
• Maintain complete, accurate, and timely activity, qualification notes, and account context in Salesforce.
• Partner closely with North American Account Executives, Marketing, Revenue Operations, and the global SDR organization to improve lead quality, routing, messaging, and conversion.
• Share patterns and feedback from prospects so the broader team can improve campaigns, events, content, and the customer journey.

Qualifications

• At least 1 year of successful SDR or BDR experience in B2B SaaS or a similar environment.
• A demonstrated record of setting goals, taking ownership, and delivering measurable results.
• Experience communicating with customers, prospects, or other external audiences.
• Strong judgment and the ability to operate independently.
• Excellent written and verbal communication skills in English, with the confidence to engage senior and technical stakeholders.

Pay

Target pay ranges based on Geographic Zones* for Level 3

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $86,700 - $119,240
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $78,100 - $107,360
• Zone 3: All other US locations - $73,700 - $101,310

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.

Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.

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LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links-visit Careers | LaunchDarkly directly for confirmed job openings and links to apply.