Inbound Sales Representative

Your impact

• Serve as the main point of contact for homeowners during the moving process.
• Provide personalized guidance on services, including moving assistance, utility setups, home services, and more.
• Proactively reach out to clients to ensure their needs are met and to offer support throughout their transition.
• Coordinate with vendors and service providers to arrange necessary home services, utilities, and other moving-related needs.
• Track and manage client requests, ensuring timely and accurate follow-through.
• Address customer inquiries and resolve issues promptly, escalating complex matters to management when necessary.
• Offer creative solutions to resolve challenges that may arise during the moving process.
• Maintain accurate customer records and track all interactions in the company's CRM system.
• Provide clients with relevant information about their new home, community, and available services.
• Identify opportunities to upsell or cross-sell additional services that can enhance the homeowner’s moving experience.
• Monitor customer satisfaction throughout the process and implement measures to ensure a positive experience.
• Conduct follow-ups after the move to address any remaining needs and to gather feedback.

Qualifications

• Ability to understand and anticipate client needs, providing personalized and empathetic service.
• Strong verbal and written communication skills, with the ability to explain complex details clearly and concisely.
• Ability to manage multiple tasks, vendors, and timelines simultaneously while maintaining a high level of accuracy.
• Effective at resolving issues and offering creative solutions to meet customer needs.
• Excellent attention to detail when coordinating services and managing customer information.
• Ability to identify upsell and cross-sell opportunities to enhance the customer experience.

Must have

• The ability to work a 10am-7pm Eastern schedule onsite at our Dallas location.
• High school diploma or equivalent (required); customer service, or related field (preferred).
• 2+ years of experience in customer service or concierge roles.
• Experience with CRM systems and service coordination.
• Strong problem-solving and multitasking abilities.
• Ability to work in a fast-paced environment.

Location

All late-stage candidates complete an in-person meeting with an AppFolian as part of our hiring process.

Compensation & Benefits

The compensation that we reasonably expect to pay for this role is: $50,000.00 - $80,000.00 OTE. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.