Information Technology Project Manager

Job Summary

Provide leadership and guidance to cross-functional business and IT teams delivering small to medium-sized projects. Support larger, more complex initiatives under the direction of a Senior Project Manager or Program Manager. Lead project planning, execution, communication, risk management, and stakeholder engagement while mentoring junior project management team members to strengthen organizational project management capabilities.

Essential Duties and Responsibilities

• Define, document, and obtain stakeholder approval for project scope, requirements, deliverables, timelines, and budgets.
• Develop and maintain project plans, schedules, resource allocations, and implementation roadmaps aligned with PMBOK principles and organizational standards.
• Coordinate requirements gathering activities and translate business needs into actionable project deliverables.
• Manage project execution, including scope, schedule, budget, quality, and change control processes.
• Monitor project performance and proactively identify, assess, and mitigate risks and issues.
• Serve as the primary escalation point for project-related risks, issues, and conflicts.
• Facilitate communication among business stakeholders, project teams, vendors, and sponsors through regular status reporting and governance activities.
• Coordinate vendor evaluations, procurement activities, and RFI/RFP processes in partnership with internal procurement teams.
• Lead and mentor project team members, providing guidance, coaching, training, and support to enhance project management capabilities.
• Build and maintain effective working relationships with customers, vendors, and internal stakeholders.
• Review invoice accuracy and process payments through Coupa.
• Drive continuous improvement initiatives by identifying opportunities to streamline processes, reduce costs, and improve operational efficiency.
• Promote knowledge sharing and adoption of best practices across teams and global locations.
• Ensure compliance with company policies, security requirements, and Health, Safety, and Quality standards.
• Maintain confidentiality of business, customer, and proprietary information.
• Perform other duties as assigned.

Required Knowledge, Skills, and Competencies

Project & Program Management

• Agile and Waterfall project management methodologies
• Project planning, scheduling, estimation, and forecasting
• Work Breakdown Structure (WBS) development
• Resource, budget, and cost management
• Risk and issue management
• Project metrics, KPI, and SLA management
• Change management and post-implementation reviews
• Business case development
• Procurement processes (RFI, RFP, RFQ)
• Project Portfolio Management (PPM) tools

Business & Technical Acumen

• Business analysis and requirements management
• Translating business needs into technology solutions
• Business process improvement
• Organizational change management
• Regulatory, audit, compliance, security, and quality requirements

Leadership & Interpersonal Skills

• Stakeholder and relationship management
• Team leadership, coaching, and mentoring
• Presentation, facilitation, and training skills
• Negotiation and conflict resolution
• Customer service orientation
• Strong written and verbal communication
• Emotional intelligence and organizational awareness

Professional Competencies

• Results orientation and accountability
• Analytical thinking and problem solving
• Strategic decision-making
• Prioritization and time management
• Attention to detail
• Creativity and innovation
• Learning agility and adaptability
• Sense of urgency and execution focus

Preferred Skills

• Experience supporting projects involving Microsoft 365 technologies, including: SharePoint, Microsoft Teams, Planner, OneNote, OneDrive, Microsoft Project, etc.
• Experience utilizing ServiceNow.
• Experience managing technology implementations and business transformation initiatives.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Business, or a related discipline preferred; or an equivalent combination of education, training, and experience.
• Minimum of 3-5 years of project management or related experience.
• PMP (Project Management Professional) certification or equivalent preferred.

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