Information Technology Generalist 1

About the role

Join the Health and Human Services Delivery Center as an Information Technology Generalist 1 and help keep critical systems secure, accessible, and running smoothly. In this role, you will support employees, business partners, and customers by managing system access and helping solve technical issues. Your work will directly support important public services across the Commonwealth. If you enjoy technology, teamwork, and customer service, this is a great opportunity to grow your career.

This position supports access management, security operations, and customer service activities for the Health and Human Services Delivery Center. The role combines technical support, system administration, problem solving, and process improvement to help users securely access the tools they need. As an Information Technology Generalist 1, you will perform the following duties:

• Access Administration: Manage user access for centralized systems, networks, platforms, and applications while helping maintain secure operations
• Ticket Resolution: Review service requests, troubleshoot reported issues, and coordinate with agencies and business partners to resolve access concerns
• System Support: Provide technical assistance for Active Directory accounts, legacy mainframe access, delegated administrator activities, and related user needs
• Security Monitoring: Review network activity, support security compliance efforts, document findings, and help identify potential security issues
• Process Improvement: Develop improved methods for requesting access, troubleshooting problems, and enhancing customer-focused service delivery
• Training Support: Assist with updating training materials, learning IT service management practices, and supporting team knowledge sharing

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. You will be required to come into the office at least two days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirement

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

Additional information

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.