Information Technology Generalist 1

About the role

The Information Technology Generalist 1 role with the Health and Human Services (HHS) IT Delivery Center offers a chance to make a real difference each day.

In this key role, you will provide crucial on-site IT support for the Department of Human Services (DHS), Office of Mental Health and Substance Abuse (OMHSAS), and Torrance State Hospital, as well as providing on-site IT Support in the surrounding counties to DHS and DOH Offices. This position is ideal for someone who enjoys solving problems, learning new skills, and supporting others.

Join an agency that values your dedication and commitment to quality service.

Responsibilities include troubleshooting, maintaining, and supporting Torrance State Hospital’s IT systems, including desktop support, mobile device management, network support, asset management, and PBX/telephony services. As an Information Technology Generalist 1, you will perform the following duties:

• Technical Support: Provide troubleshooting and resolution for devices, applications, and connectivity issues across assigned program offices
• System Setup: Install and configure computers, mobile devices, telephones, servers, and related equipment
• Network Assistance: Address network, cabling, and facility connectivity problems, and support local and Commonwealth systems
• User Guidance: Deliver training and support to staff on devices, software, and system changes
• Security Compliance: Maintain system security by configuring accounts, verifying antivirus tools, and ensuring device management compliance

• Service Monitoring: Track incidents, identify trends, and suggest improvements to enhance service delivery

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours will range from 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. You must come into the office/facility a minimum of three days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office at Torrance State Hospital. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates, who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary (before taxes) of $60,538.00.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements

• A conditional offer of employment will require a medical examination.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

Additional information

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.