Inside Sales/Customer Service Representative

About the role

PSG® is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids.

Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque®, All-Flo™, Almatec®, Blackmer®, Ebsray®, em-tec®, Griswold®, Hydro™, Malema™, Mouvex®, Neptune®, PSG® Biotech, Quantex™, Quattroflow®, and Wilden®. PSG products are manufactured on three continents - North America, Europe, and Asia - in state-of-the-art facilities that practice lean manufacturing and are ISO-certified.

PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover.com.

We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals.

PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company's scale, tools, expertise, and financial strength with Dover.

Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment.

PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of over $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

Position Summary

This position is part of the Inside Sales and Customer Service team covering the Malema and CPC Biotech brands, including products sold by PSG San Jose and PSG Boca Raton, and provides cross-functional support to other departments.

Essential Duties and Responsibilities

• Execution of order management from inbound inquiry through shipment.
• Includes but is not limited to inbound Sales call conversion to leads and orders through effective communications, costing requests, order processing, order tracking, expediting, and providing shipment information all utilizing CRM, ERP, customer portals, and other standard business systems.
• Interfaces with engineering to create customer part numbers as needed. Establish list and discount pricing for new and existing part numbers using established price lists.
• Field customer inquiries, determine if inquiries are qualified for direct sales, and manage referrals to distribution if necessary.
• Understand and communicate to customers PSG terms & conditions and other sales policies.
• Provide support to Outside Sales Leaders and Management, including daily and monthly reports of order, quote, and shipment activity as needed.
• Provide timely order status communications to customers and internally on expedited requests.
• Act as point person for issue management by coordinating and consulting with internal resources ensuring timely and effective issue resolution. Escalate issues as required to ensure commitments are met.
• Monitor and communicate assigned account ER status for critical projects elevating as appropriate if issues arise.
• Effectively communicate technical product specifications to customers/distributor partners as well as communicate customer expectations to internal and external stakeholders.
• Cross-departmental collaboration to ensure exceptional customer experience throughout the entire quote-to-cash process.
• Ensures all pre and post-export documentation is completed and properly filed per PSG's export policies.
• Performs customer audits and other Dover/PSG compliance-related tasks as required.
• Follow all PSG policies, including safety policies.
• All other duties assigned.

Qualifications / Requirements

• A bachelor's degree in science, or a related technical field is preferred. Equivalent industry experience will also be considered.
• Proficient computer skills and working knowledge of MS Excell and Office.
• Working knowledge of CRMs, including SalesForce.
• Strong written and oral communication skills.
• Ability to work independently as well as within a cross-functional team.
• Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high attention to detail.
• Must be able to treat highly confidential information with the utmost integrity.
• Ability to build and manage collaborative relationships.

Desired Characteristics

• Well-organized and efficient in approaching tasks.
• Ability to perform in a dynamic environment.

Additional information

Work Arrangement: Onsite. 8:30 am to 5:00 pm standard office hours. Some variability for meetings outside of Pacific time zone.

Salary Range: - $75K-$84,300K

Pay Range: USD 75,000.00 - 84,300.00 Annually This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.