Inside Sales Engineer

Position Summary

The Inside Sales Engineer provides technical quotes and answers technical inquiries from all customers. The Inside Sales Engineer is responsible for meeting performance objectives with the ultimate goal of delivering world class customer service to all internal and external customers.

Principle Duties (includes, but is not limited to)

• Coordinates all aspects of customer service for customers itechnical inquiries, and quotations.
• Processes customer purchase orders in a timely and accurate manner.
• Reviews and validates quotation vs purchase order prior to order submittal in conjunction with the order entry cell, as well as prepares written response to customer if lead time situation has changed.
• Initiates and plans technical review meetings prior to order processing, when necessary for clarification and communication of special order requirements.
• Prepares and submits quotations which include quote tracking and necessary follow-up to finalize sales.
• Collaborates with supply chain to identify potential suppliers to meet customer lead time expectations.
• Works with Business Line leaders of all levels to ensure pricing is in line with Xomox pricing strategies based on region, customer or industry.
• Advises/suggests best product application to meet customer needs.
• Ensures compliance to United States Government Export Laws.
• Supports field sales and regional services centers.
• Participates actively in the Crane Business System processes including Kaizen team involvement, problem solving, and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities

Essential Qualifications / Experience

• Degree in Engineering (Chemical, Mechanical or related) required or must have technical aptitude
• Must work well independently but must be team player & willingness to collaborate with team
• Ability to prioritize tasks while being flexible to the dynamic needs and changes of management and customers
• Microsoft Office experience required
• Outstanding organizational skills

Additional information

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.