Inside Sales Manager

Principle Responsibilities

• Develop and implement strategic sales plans that expand the customer base and ensure a strong and steady pipeline of prospective customers.
• Oversee customer proposal development. Recommend and/or approve the commercial and appropriate technical exceptions and clarifications to customer bid specifications. Review and approve cost estimates and commercial evaluations (risk, bonus/penalty, liquidated damages, escalation, etc.). Review and approve value-based prices and associated profit levels. Obtain executive management approval as required
• Review and approve contracts and purchase orders to ensure that terms are complete and comply with Crane Nuclear PFT Corp. policies.
• Oversee work authorization and order entry to ensure work has been properly authorized and order entry is performed in a timely manner.
• Track sales targets on a monthly and quarterly basis. Proactively identify activities/ strategy when sales are below targets
• Supervise customer contact and support for expedites and other orders as required.
• Review and approve changes to existing commercial policies.
• Review and approve development of innovative commercial terms, responsive to customer needs, in support of Crane Nuclear PFT Corp. domestic and international activities.
• Refine and track KPI metrics as they relate to Sales activities. Review and improve the processes for proposal development, pricing, terms and conditions, purchase order review, work authorization, and order entry.
• Develop and maintain the Inside Sales budget.
• Participate in Strategy Deployment monthly review meetings, review Inside Sales metrics, and prepare and present root cause analysis and countermeasures
• Participate in organization strategic breakthrough initiatives and continuous improvement.
• Using the Crane Intellectual Capital Review process, lead company dialogues regarding employee performance and potential to assure development and desired career progression. Develop succession plans for key personnel. Provide coaching and mentoring to department personnel
• Assist with all aspects of the Inside Sales functions. Serve as back up when needed in all phases of customer service.

Qualifications/Experience

• Bachelor's Degree in Business or related field required.
• Technical valve experience a plus.
• 3+ years prior experience with managing an inside or outside sales team,and/or sales programs.
• 5+ years prior professional sales experience in manufacturing industry.
• Demonstrated understanding and execution of principles and processes for providing customer and personal services, including customer needs assessment, and evaluation of customer satisfaction
• Must have thorough knowledge and understanding of proposals, pricing, terms and conditions, contract/PO review, order entry, and customer support.
• A thorough understanding of the fundamentals of Lean including single piece flow, value stream and process mapping, standard work, visual management, 5S, and KPI's.
• Ability to organize and manage multiple priorities.
• Effective communication skills (verbal, written, presentation/training) and the ability to successfully interact with diverse personalities at all levels in a multi-cultural environment.
• Ability to exercise teamwork, leadership, and flexibility.
• Excellent time management and computer skills (Microsoft Suite - Excel, Word, Outlook)
• Ability to travel up to 10%

• #LI-SM1
• #Nuclear $118,000 to $138,000

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.