Inside Sales Representative

About the role

We are seeking a results-driven Inside Sales Representative to build customer relationships, grow existing accounts, develop new business, and increase sales of HVAC parts, equipment, and supplies.

This position is responsible for proactively engaging HVAC contractors, identifying sales opportunities, preparing and following up on quotes, and helping customers find complete solutions for their projects. The successful candidate will take ownership of their customer relationships, consistently pursue new opportunities, and work toward achieving individual and branch sales goals.

The ideal candidate is a motivated sales professional who understands that success comes from consistent customer contact, product knowledge, follow-through, and a commitment to growing profitable business.

Qualifications

• Previous inside sales, account management, customer service, or wholesale distribution experience preferred.
• HVAC industry experience or knowledge of HVAC parts, equipment, and supplies is strongly preferred.
• Demonstrated ability to build customer relationships and identify opportunities to grow sales.
• Strong communication, negotiation, organization, and problem-solving skills.
• Comfortable making outbound calls, following up on quotes, and initiating customer conversations.
• Ability to manage multiple accounts, prioritize opportunities, and meet established deadlines.
• Proficiency with computers, order entry systems, email, and sales tracking tools.
• Self-motivated, dependable, and accountable for individual performance.
• Ability to work effectively with branch management and other team members to achieve shared goals.

Additional Information: Sales Growth and Account Development

• Proactively contact existing customers to identify additional sales opportunities and increase account penetration.
• Develop relationships with new HVAC contractors and prospective customers to generate new business.
• Re-engage inactive or underperforming accounts and identify opportunities to regain their business.
• Grow sales of HVAC equipment, replacement parts, accessories, and complementary products.
• Identify opportunities to sell complete systems and solutions rather than individual products when appropriate.
• Maintain regular communication with assigned customers to understand their business needs, upcoming projects, and purchasing patterns.
• Establish and work toward individual sales goals that support branch and company growth objectives.

Quotes, Orders, and Customer Follow-Up

• Prepare accurate and competitive quotes based on customer requirements.
• Follow up on outstanding equipment and sales quotes within two business days, with continued follow-up as appropriate.
• Proactively pursue open quotes and identify obstacles preventing customers from placing orders.
• Process customer orders accurately and communicate product availability, lead times, and order status.
• Coordinate with purchasing, warehouse personnel, manufacturers, and other branches to help meet customer needs.
• Maintain accurate customer information, quote records, and sales activity within company systems.

Customer Relationships and Service

• Develop strong working relationships with HVAC contractors, service technicians, owners, and purchasing contacts.
• Provide product recommendations and assist customers in identifying solutions for their applications.
• Respond promptly to customer inquiries, resolve issues professionally, and follow through on commitments.
• Communicate product promotions, new offerings, and relevant sales opportunities to customers.
• Maintain a high level of product knowledge and continue developing expertise in HVAC parts, equipment, and applications.

Sales Performance and Accountability

• Monitor individual sales performance and progress toward established goals.
• Maintain consistent outbound sales activity, including customer calls, quote follow-ups, and account development.
• Review sales opportunities with branch management and identify ways to improve results.
• Focus on profitable sales while following company pricing, discounting, and credit policies.
• Participate in branch sales meetings, product training, and company sales initiatives.
• Work collaboratively with counter sales and branch personnel to provide consistent service and maximize sales opportunities.

All your information will be kept confidential according to EEO guidelines.