Insurance Verification Coordinator

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Role Overview

The Insurance Verification Coordinator is responsible for the accurate and timely verification of patient insurance eligibility, benefits, and authorization requirements to support LifeStance Health's revenue cycle operations. This role plays a critical function in front-end revenue cycle management (RCM), ensuring services are financially cleared prior to treatment, and that patient accounts are accurate, compliant, and billing-ready.

The Insurance Verification Coordinator independently manages new and established patient verifications, identifies prior authorization and referral requirements, confirms network participation, and resolves front-end account discrepancies on a national basis. This position requires strong analytical skills, payer knowledge, attention to detail, and the ability to work effectively in a remote, high-volume, production-driven environment.

Consistent with LifeStance's values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. This position is a remote role with the ability to sit within any US locality where LifeStance is represented.

Compensation

$20.00- $24.00 Hourly with potential bonus

Insurance Verification & Benefit Review

• Verify eligibility and benefits for new and established patients via payer portals and direct payer outreach across commercial, Medicare, Medicaid, TRICARE, and other federally funded or state-sponsored health plans.
• Perform ongoing re-verifications to ensure active coverage and accurate benefit information throughout the course of treatment.
• Determine coverage compatibility with LifeStance services, including therapy, psychiatry, medication management, and telehealth.
• Confirm provider network participation status and identify out-of-network implications following established guidelines.
• Identify, obtain, and document prior authorization, pre-certification, and referral requirements.
• Verify and manage Employee Assistance Program (EAP) benefits, including session limits, authorization requirements, and payer-specific billing guidelines.
• Submit or facilitate authorization requests and ensure approvals are accurately recorded in the billing system and patient record.
• Maintain complete, accurate documentation of all verification activities in the electronic health record (EHR) and practice management systems.
• Perform all activities in accordance with LifeStance policies, standard operating procedures, and payer-specific guidelines.

Patient Data & System Interface

• Utilize Phreesia and other internal and external platforms to review patient-submitted insurance and demographic information.
• Review and act on insurance-related tasks and documentation received through the EHR, patient portal, and other internal workflows.
• Validate and reconcile patient-reported insurance data against payer-verified eligibility information.
• Identify and resolve discrepancies between submitted documentation and payer records prior to service delivery.
• Collaborate with front office and cross-functional teams to correct demographic or insurance inconsistencies impacting eligibility or billing accuracy.

Front-End Revenue Cycle Support

• Resolve front-end revenue cycle issues within assigned work queues, including correcting insurance information and identifying coverage discrepancies.
• Investigate and evaluate necessary rebilling of claims to the appropriate payer when incorrect insurance information is identified and corrected, following established processes.
• Troubleshoot and resolve patient chart issues that impact claim submission or patient billing accuracy.
• Proactively identify potential billing barriers and take corrective action prior to claim submission.
• Work assigned escalated accounts to facilitate accurate and timely reimbursement.

Communication & Collaboration

• Communicate detailed and accurate insurance benefit information to internal partners.
• Alert practice operations and leadership to uninsured, underinsured, or high-risk accounts.
• Participate in workflows that may require direct patient communication to clarify coverage, obtain additional insurance details, or explain benefit findings.
• Serve as a resource for insurance benefit interpretation and payer requirements within the scope of the coordinator role.

Operational Support

• Meet established productivity, quality, and accuracy standards.
• Participate in special projects, workflow enhancements, and process improvement initiatives as assigned.
• Support leadership with routine operational reporting and data requests as required.

Qualifications

• High school diploma or GED required
• Minimum of 1 year of experience in medical insurance verification, medical billing, or healthcare revenue cycle operations
• Working knowledge of commercial insurance, Medicare, Medicaid, and Employee Assistance Program (EAP) structures
• Understanding of prior authorization and referral processes
• Experience using electronic health records (EHR), automated billing systems, and patient intake platforms such as Phreesia
• Ability to interpret intake data and reconcile discrepancies between patient-reported and payer-verified information
• Strong analytical, problem-solving, and organizational skills
• Ability to manage a high-volume workload independently in a remote environment
• Strong written and verbal communication skills, including patient-facing communication
• Demonstrated awareness, inclusivity, and sensitivity in working with individuals from diverse backgrounds
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Pay and benefits

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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