Intake Specialist (Consumer Services)
- Location
- Atlanta, GA
- Listed
- 3 days ago
About the role
Explore a World of Opportunity with the State of Georgia!
We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!
- Job Title: Intake Specialist (Consumer Services)
- Agency: Insurance Department of the State of Georgia
- Job Requisition ID: JR0000007765
- Shift: Not Applicable (United States of America)
Compensation Details
$47,500.00
About the role
Under supervision, the Intake Analyst is responsible for facilitating the initial stages of customer engagement by efficiently managing the intake process. This role serves as the first point of contact for customers, ensuring accurate data collection, proper documentation, and seamless communication within the department.
- Serve as the primary point of contact for incoming customer inquiries via phone, email, and online platforms.
- Conduct initial process to gather relevant customer information and assess eligibility for services.
- Accurately enter and update client data in the case management system.
- Ensure all required documentation is completed, signed, and stored appropriately.
- Schedule appointments and coordinate follow-up communications as needed.
- Collaborate with internal teams to ensure a smooth handoff from intake to service delivery.
- Maintain confidentiality and comply with all HIPAA and data regulations.
- Identify and escalate urgent or high-priority cases to appropriate team members.
- Assist with administrative support tasks such as filing, scanning, and managing intake logs.
- Contribute to the continuous improvement of intake procedures and customer experience.
- Perform other duties as assigned.
Minimum Qualifications
High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
Equal opportunity and legal notices
The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.
From Georgia's careers page, first listed on Rolev.ai on November 7, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Intake Specialist (Consumer Services) job at Georgia located?
This Intake Specialist (Consumer Services) position at Georgia is located in Atlanta, GA. Always check Georgia's application page for specific state eligibility or relocation policies.
How do I apply for the Intake Specialist (Consumer Services) position at Georgia?
This listing links directly to Georgia's Workday application page. You can apply directly on Georgia's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.