Intern, Customer Quality/Warranty Management

About the role

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

About the role

Location: Conyers, GA

What we're looking for

• We are looking for an Engineering Intern to join our Customer Quality and Warranty Management team.
• This role will assist Customer Quality in the collection, investigation, root cause and solutions of customer/field issues.
• The role will partner with Warranty team on analysis and investigation of warranty claims to drive improvements in product design and manufacturing process.

What you'll be responsible for in this role

You will be working with teams to understand customer feedback and using engineering principles, problem solving techniques, and teaming/communication skills to develop and implement timely solutions.

• In collaboration with Service teams, collect and analyze data for customer complaints/issues and warranty
• Understand customer symptoms and develop problem statements using structured problem solving techniques.
• Obtain failed units and conduct failure analysis to understand Root Cause of Symptom
• Collaborate with Engineering, Manufacturing, Product Mgt, Quality, Supplier Quality to understand customer and product requirements, design intent and manufacturing processes to develop root cause of failure.
• Partner with responsible party to drive timely resolution of solutions
• In collaboration with Service teams, create service bulletins to rapidly share knowledge.
• Partner with Quality Analytics team to create data models which provide early detection to potential product quality concerns

What are the basic qualifications?

• Enrollment in 4-year Engineering degree program
• Minimum 3.0 GPA on a 4.0 scale

What are the preferred qualifications?

• Rising Junior to rising Senior Level progressing towards a bachelor's degree in Engineering: Mechanical, Electrical, or Industrial
• Analytical and conceptual thinking, using logic and reason, creative and strategic thinking
• Effective statistical analysis skills
• Effective research and communication skills
• Effective with written and oral communications
• Problem solving - being able to solve complex problems effectively and efficiently

To be a great fit for the role

• Strong Business Acumen and Sound Judgement
• Builds and Manages Collaborative Relationships
• Results Driven

How We Define Our Values and Why You Should Join Our Team

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions, and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits For This Position Include

A 401(K) Savings Plan With Employer Contributions; Medical, Dental And Vision Insurance; Wellness Programs; Health Savings Account, Health Care And Dependent Care Flexible Spending Accounts; Company Paid Short-Term Disability And Long-Term Disability; Company Paid Employee Basic Life And Ad&D Insurance; Supplemental Employee And Dependent Life Insurance; Optional Accident, Hospital Indemnity And Critical Illness Insurance; Adoption, Surrogacy, And Fertility Benefits And Assistance; Commuter Benefits; Parental, Military, Jury Duty, And Bereavement Leaves Of Absence; Paid Time Off, Including 11 Paid Holidays Per Calendar Year, Paid Vacation Days Beginning At 80 Hours Annually For Non-Exempt Employees And 120 Hours For Exempt Employees, 24 Paid Sick Leave Hours Annually Or As Provided Under State And Local Paid Sick Leave Laws, Tuition Assistance; Business Travel Services; Employee Discounts; And An Employee Assistance Program That Includes Company Paid Counseling Sessions And Legal Services.

Eligibility For Benefits Is Governed By Applicable Plan Documents And Policies.