Intern, Customer Success
- Pay
- $30 per hour
- Location
- New York City, NY
- Listed
- Today
Role description
As a Customer Success Intern, you will have the chance to work closely with our customer success team, gaining valuable insights into client relationships and helping ensure our customers' success and satisfaction.
Position Overview
We're looking for a motivated and enthusiastic Customer Success Intern to join our University Program during the period June to August 2027. This internship provides a unique opportunity to learn about customer-centric strategies, improve your communication skills, and contribute to the growth of our client base.
Key Responsibilities
- Support the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn
- Assist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively.
- Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns.
- Gather customer feedback and insights, helping to identify areas for improvement in our products/services.
- Contribute to the creation and updating of Customer Success materials
Qualifications
- Enrolled in a degree program related to Business, Marketing, Communication, or a related field.
- Strong communication skills, both written and verbal.
- Empathetic and customer-oriented mindset, with a passion for helping others succeed.
- Excellent organizational skills and attention to detail.
- Proficiency in G-Suite, Microsoft Office or similar software.
- Previous customer service or related experience is a plus.
- Ability to work collaboratively in a team environment.
Compensation: $30/hour
Benefits
- Gain hands-on experience in customer success and relationship management.
- Learn about customer-centric strategies and effective communication techniques.
- Receive mentorship and guidance from experienced professionals.
- Develop a strong understanding of Symphony's products/services and its relevance in the marketplace.
- Networking opportunities within the company and the industry.
Join us for an exciting internship where you can make a meaningful impact on our customers' success. Apply now and be part of our dedicated customer success team!
About us @Symphony
Reliable. Interlinked. Sophisticated.
Symphony stands as an AI-driven leader in communication and technology, powered by a synergy of interlinked platforms: messaging, voice, directory, and data analytics.
Our advanced encryption technologies empower more than 1,400 global institutions to leverage AI effectively, uphold rigorous data security standards, manage intricate regulatory requirements, and refine their professional interactions.
Equal opportunity and legal notices
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
From Symphony.Is's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Intern, Customer Success role at Symphony.Is?
The Intern, Customer Success posting at Symphony.Is states compensation of $30 per hour. Final pay may depend on location, experience, and interview evaluation on Symphony.Is's official career site.
Where is the Intern, Customer Success job at Symphony.Is located?
This Intern, Customer Success position at Symphony.Is is located in New York City, NY. Always check Symphony.Is's application page for specific state eligibility or relocation policies.
How do I apply for the Intern, Customer Success position at Symphony.Is?
This listing links directly to Symphony.Is's Greenhouse application page. You can apply directly on Symphony.Is's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.