IT Administrator

About the role

DT (NASDAQ: APPS) is unifying the full mobile experience. Our growth platform powers the mobile ecosystem by bringing together advertisers, app developers, and device partners, to create a unique and premium value exchange, that results in a personalized and seamless mobile device experience.

At DT, we move fast, think big, and build collaboratively. We believe great ideas can come from anywhere, and we trust our teams to take ownership, challenge convention, and make an impact from day one.

Here, you'll have the opportunity to grow your career while contributing to products and experiences used by millions around the world.

With us, you will enjoy competitive compensation, equity awards, and a comprehensive benefits package designed to invest in your total well-being, all within a hybrid and flexible work environment.

Please note that Digital Turbine is a hybrid work environment-only candidates local to the Durham, NC office location and able to work onsite 4 days a week will be considered for this IT Administrator role.

We seek a highly motivated and experienced IT Administrator to join our Global Corporate IT team. This critical role will be based in our Durham office and will be responsible for providing exceptional hands-on customer support for our Executive Leadership team and our staff globally.

The ideal candidate will be a self-motivated team player with a positive attitude and the ability to work independently. Excellent communication and customer service skills are essential, with a focus on providing effective, efficient solutions.

About the role of the IT Administrator

• Collaborate with a worldwide team of IT professionals, both internal and external
• Provide in-person and remote support to all employees, including Executive and Senior Leadership
• Respond to and manage incoming technical support requests via the IT help desk ticketing system & other support avenues
• Oversee and maintain the office's IT infrastructure, end-user devices, and applications (e.g., Network infrastructure, conferencing equipment, A/V, & desk equipment)
• Ensure the availability and proper working condition of computer equipment and peripherals by managing and assisting with their setup, maintenance, repair, and disposal
• Develop and distribute technical instructional documentation
• Maintain cleanliness and organization in IT offices, server rooms, and storage areas
• Collaborate with other departments (e.g., Engineering, DevOps, Security, Facilities, Finance, & Corporate Systems)
• Participate in projects on the installation, configuration, maintenance, and operation technology infrastructure and the associated hardware and software
• Enroll devices to our MDM infrastructure - Current - JAMF and Intune. Future - Iru
• Support senior team members for office network (e.g., UniFi, Fortinet), VPN gateways, WiFi infrastructure
• Support our communication and productivity stack (e.g., Google Apps, Slack, etc.)
• Collaborate with cross-functional teams for both onboarding and offboarding employees (e.g., new hire orientations, asset management, access control)
• Support IT requirements for both local events, such as executive leadership and board meetings, and global events, such as all-hands meetings
• Occasional travel to other offices may be required to assist with IT support

About you as the IT Administrator

• Bachelor's degree or a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• Previous support of Windows and Mac environments
• Certificates or educational degrees in IT are a plus
• Prior work with Identity Provider platforms like Okta and SaaS applications like Google Workspace
• Experience with centrally managed client security technologies such as Crowdstrike, MDM such as JAMF, Intune, Iru
• Strong customer orientation and communication skills
• Ability to coach and guide users through basic computer tasks
• Extremely detail-oriented, organized, with excellent time management skills
• Experience with supporting executive staff members in person and remotely

Additional information

DT (NASDAQ: APPS) is a mobile growth platform that powers superior experiences and outcomes for advertisers, app developers, carriers, OEMs, and publishers worldwide.

Our technology connects brands and apps with consumers across devices, apps, and mobile environments - helping partners drive awareness, acquisition, engagement, and monetization through intelligent, integrated experiences.

Headquartered in Austin, Texas, DT operates globally across North America, EMEA, APAC, and LATAM.