IT Administrator

About the role

The IT Administrator is responsible for managing, maintaining, and supporting the organization's IT infrastructure, including servers, networks, hardware, software, cybersecurity, business intelligence systems, and end-user support. This role ensures the reliability of technology systems supporting manufacturing operations, ERP platforms, production processes, shop floor technologies, and enterprise reporting.

Key Responsibilities

Infrastructure & Network Management

• Install, configure, maintain, and monitor servers, networks, switches, firewalls, and wireless systems.
• Work with centralized IT team to manage Windows Server environments, Active Directory, DNS, DHCP, and Group Policies.
• Monitor system performance and proactively address infrastructure issues.
• Ensure system availability and minimize downtime for business-critical applications.

End-User Support

• Provide Tier 1 and Tier 2 support across office and production environments.
• Troubleshoot hardware, software, network connectivity, printer, and mobile device issues.
• Configure and deploy desktops, laptops, tablets, and peripherals.
• Manage user accounts, permissions, and access controls.

Cybersecurity & Compliance

• Implement cybersecurity best practices including endpoint protection and MFA.
• Monitor security alerts and respond to incidents.
• Perform vulnerability assessments and system updates.
• Support compliance requirements and security standards.

Manufacturing Systems & Business Intelligence Support

• Support ERP systems, MES platforms, barcode scanners, shop floor PCs, and production technologies.
• Develop, maintain, and enhance Power BI dashboards and reports for operations, quality, inventory, production, and leadership teams.
• Collaborate with business leaders to identify KPI and reporting requirements.
• Create data models, visualizations, and automated reports using Power BI.
• Ensure data accuracy, integrity, and consistency across reporting platforms.
• Support integrations between manufacturing equipment, business systems, and reporting tools.

Systems Administration

• Work with centralized IT team to manage Microsoft 365 including Exchange Online, Teams, SharePoint, OneDrive, and Intune.
• Perform system backups and disaster recovery testing.
• Maintain software licensing and IT asset inventories.
• Configure and support VMware or Hyper-V environments.

Vendor & Project Management

• Coordinate with vendors and service providers.
• Assist with IT projects, upgrades, and implementations.
• Evaluate hardware and software solutions to improve efficiency.
• Maintain IT documentation, policies, and procedures.

Qualifications & Requirements

equired Qualifications

• Associate or Bachelor degree in IT, Computer Science, or related field, or equivalent experience.
• 3+ years of IT administration or systems support experience.
• Experience with Microsoft 365, Windows Server, Active Directory, and networking.
• Experience creating and maintaining Power BI dashboards and reports.
• Knowledge of data analysis, data modeling, and SQL.
• Strong troubleshooting and problem-solving skills.

Preferred Qualifications

• Experience in a manufacturing environment.
• Knowledge of DAX, Power Query, Microsoft Fabric, Azure Data Services, or cloud platforms.
• Certifications such as Azure Administrator, CompTIA Network+, Security+, or CCNA.

Additional Information: Key Competencies

• Customer service orientation
• Analytical thinking and problem solving
• Data analytics and business intelligence reporting
• Power BI dashboard development and data visualization
• Project coordination and teamwork
• Strong written and verbal communication

Physical Requirements

• Ability to move and install IT equipment up to 40 pounds.
• Ability to work in office, warehouse, and manufacturing environments.
• Occasional travel between company locations.

Work Environment

• Position operates in office and manufacturing floor environments and may require occasional after-hours support.

• All your information will be kept confidential according to EEO guidelines.
• #smiths
• We believe that different perspectives and backgrounds are what make a company flourish. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)