IT Administrator - ERIE

Overview of the Role

The IT Administrator manages day-to-day IT operations for IP House’s highly distributed workforce and will work as part of a team with IT Administrators in different regions to together provide coverage across time zones. Working alongside our managed service provider (MSP), the IT Administrator handles escalations, manages the employee technology lifecycle, administers our Microsoft 365 environment and other business applications, and carries out recurring security and compliance work. Participation in a shared on-call rotation is required.

While there is some opportunity for remote work, the IT Administrator is expected to be on-site full-time in our Erie, PA office.

Essential Duties and Responsibilities

• Own employee onboarding and offboarding with HR, coordinating accounts, access, and equipment with remote employees across time zones
• Serve as the escalation point and day-to-day contact for our MSP, holding them accountable to agreed service levels
• Administer Microsoft 365, Entra ID, and Intune, and other business systems; including access control, MFA, SSO
• Management of Windows and macOS end-user devices, as well as shared technology resources and networks
• Procure, deploy, inventory, and retire hardware, and manage warranty repairs
• Monitor security alerts and apply best practices to protect client and company data
• Complete recurring compliance work such as partner and client security assessments, audit evidence, and incident response testing, and keep IT policies and documentation current
• Identify opportunities for improvement and work with team to standardize and improve IT processes
• Manage licenses, subscriptions, and IT spend, and research new tools and vendors

What You’ll Bring

• Associate or bachelor’s degree in IT or a related field, or equivalent experience
• At least 3 years of IT administration experience, ideally supporting a distributed workforce
• Hands-on experience with Microsoft 365, Entra ID, and Intune
• Proficiency supporting both Windows and macOS users
• Working knowledge of networking and security fundamentals (e.g., DNS, VPNs, firewalls, MFA, SSO)
• Experience working with MSPs and other IT vendors
• Strong problem-solving, organizational, and communication skills, with the ability to work across time zones
• Microsoft certifications, Azure or AWS experience, or PowerShell scripting are a plus
• Ability to lift IT equipment up to 50 pounds and support occasional after-hours or weekend work
• We hire qualified candidates who are legally eligible to work in the United States. However, we are not able to sponsor visas.