ServiceNow Engineer

About the role

United Talent Agency (UTA) seeks a highly motivated ServiceNow Engineer to lead the strategy, governance, and operational excellence of the organization’s Configuration Management Database (CMDB).

As the primary steward of enterprise configuration data, this individual will leverage deep ServiceNow expertise to administer and enhance the CMDB, drive Common Service Data Model (CSDM) adoption, improve data quality, optimize Discovery processes, and strengthen service relationships across the technology ecosystem.

Partnering closely with Infrastructure Engineering, Security, Endpoint Engineering, Application Owners, and Service Owners, the ServiceNow Engineer will ensure business applications, technical services, and supporting infrastructure are accurately represented within the CMDB.

This role is instrumental in establishing sustainable governance practices, reducing duplicate and orphaned configuration items, delivering actionable dashboards and metrics, and serving as UTA’s CMDB subject matter expert.

By building and maintaining a trusted source of truth for enterprise technology, the successful candidate will enable improved operational decision-making, automation, service reliability, and support the foundation for future IT Service Management, Asset Management, Change Management, and AI-driven initiatives across the organization.

The salary range for this role is $100,000 to $125,000 commensurate with experience and skills.

What You Will Do

CMDB Ownership & Governance

• Serve as the primary owner of UTA's Configuration Management Database (CMDB)
• Develop and maintain CMDB governance policies, standards, and operational procedures
• Monitor CMDB health, identify data quality issues, and drive remediation efforts
• Establish ongoing processes that ensure configuration data remains accurate, complete, and reliable
• Define and measure CMDB health metrics, KPIs, and reporting

ServiceNow Administration

• Administer and enhance ServiceNow CMDB functionality
• Configure and optimize Discovery, Identification & Reconciliation Engine (IRE), and related CMDB capabilities
• Support Service Mapping and CSDM implementation efforts
• Troubleshoot CMDB-related issues and improve platform performance
• Partner with ServiceNow administrators and developers on enhancements and automation initiatives

Enterprise Application & Service Management

• Partner with Application Owners and Service Owners to document and maintain accurate application and service information
• Ensure business applications, technical services, and service offerings are properly modeled within the CMDB
• Maintain relationships between applications, infrastructure, business services, and supporting technologies
• Assist in developing enterprise service models aligned with CSDM best practices

Cross-Functional Collaboration

• Work closely with Infrastructure, Security, Endpoint Engineering, Cloud Operations, and Enterprise Applications teams
• Support Incident, Problem, Change, Asset, and Knowledge Management processes through accurate configuration data
• Participate in architecture reviews and project planning
• Provide guidance and education on CMDB governance and best practices

Continuous Improvement

• Identify opportunities to automate CMDB population and maintenance
• Drive continuous improvements in data quality, governance, and operational maturity
• Develop dashboards and reporting for CMDB health
• Stay current on ServiceNow platform capabilities and CMDB best practices

What You Will Need

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• 5+ years managing or supporting an enterprise CMDB
• 3+ years of hands-on ServiceNow administration experience
• Strong understanding of ServiceNow CMDB, Discovery, IRE, and CSDM
• Experience working with enterprise applications and application portfolio management concepts
• Knowledge of Windows/Linux servers, networking, cloud platforms, endpoint management, and enterprise applications
• ServiceNow Certified System Administrator (CSA) preferred
• ServiceNow Certified Implementation Specialist (Discovery and/or Service Mapping) preferred
• Experience implementing or maturing CSDM preferred
• Experience with HAM, SAM, APIs, integrations, and enterprise environments preferred
• Familiarity with ServiceNow AI capabilities preferred

What You Will Get

• The unique and exciting opportunity to work at one of a leading global entertainment companies
• Access to the tools, leadership, and resources you will need to create and drive a center of excellence
• The opportunity to do the best work of your career
• Work in an inclusive and diverse company culture
• Competitive programs to support your well-being
• Experience working in a collaborative environment with room to grow