IT Helpdesk Intern - Summer 2027

About the Role

As an IT Helpdesk Intern, you will help support Antares’ growing team and the day-to-day technology employees rely on to do their jobs. You will work directly with users to troubleshoot account, application, and hardware issues while helping deploy and maintain laptops, workstations, and other IT systems.

You will gain hands-on experience across the full lifecycle of corporate IT, including onboarding, account administration, endpoint maintenance, inventory management, cybersecurity and compliance activities, and end-user training. You will also provide responsive, white-glove IT support to company executives. This role is well suited for someone who enjoys troubleshooting technical problems, working directly with users, and taking ownership of issues through resolution.

Roles and Responsibilities

• Troubleshoot day-to-day user issues involving accounts, applications, hardware, and other IT systems
• Create and configure accounts for new employees
• Deploy and configure new laptops and workstations
• Set up desks and associated IT equipment for new and existing employees
• Diagnose malfunctioning or aging systems and coordinate hardware swaps and replacements
• Patch and maintain employee systems
• Configure and manage systems used across the organization
• Assist with cybersecurity and compliance-related tasks
• Tag IT equipment and maintain accurate hardware inventory
• Provide IT onboarding and training to new employees
• Provide responsive, white-glove IT support to executives
• Help maintain reliable IT operations as the company grows to more than 160 users

Basic Qualifications

• Enrolled in at least a bachelor’s degree program, and going into your Junior or Senior year of studies
• Must have prior internship experience, or significant (>1yr) project team, laboratory, or relevant hands-on technical experience

Preferred Skills & Experience

• GPA of 3.5 or above
• Experience troubleshooting computers, applications, accounts, or other end-user technology
• Experience in a University club or organization, leadership role preferred
• Strong interpersonal and technical communication skills, including the ability to explain technical issues clearly to non-technical users
• Strong analytical and problem-solving skills with attention to detail
• Strong organization and ability to maintain accurate equipment and system records
• Ability to work effectively with users across different roles and levels of the organization
• Ability to work effectively in a dynamic environment with changing needs and requirements
• Ability to work independently and in a team, take initiative, and communicate effectively

Location

• We are located in Torrance, CA in a 322,000 square foot, brand new facility featuring large open spaces for team collaboration, R&D, and production, as well as easy access to the 405, 105, and 110 freeways. Our facility is in the heart of Los Angeles' vibrant emerging tech ecosystem alongside many other high growth startups and enterprises.

Culture

At Antares, we like to specifically tie each role to our founding document’s set of values-here are the top five cultural values we think you should believe at your core to be successful:

• Think in Systems - Energy and Defense are complex ecosystems with numerous stakeholders with competing priorities, conflicting policies, perverse incentives, and emergent and path-dependent properties. First principles thinking alone is insufficient. Think probabilistically and then take action. “If you want to be certain, then you are apt to be obsolete.” Over-optimizing the components often degrades the system
• Obsess over the End User - The customer and end user are often not the same. We will never build globally competitive commercial products if we lose sight of our end users and their entire interaction with the product life cycle
• Be Unconstrained by Convention - Our only limits are the laws of physics. Many, even experts, will say what we are working on is impossible. They said the same about SpaceX reusing rockets. Generationally impactful companies, by definition, must accomplish the seemingly impossible. If it were easy, it would have already been done. Never shy away from a solution because it has never been tried before, and never choose to do something because that's “how it's always been done”
• Go Where the Work Is - Never miss a chance to meet a customer, user, or stakeholder face to face, even if that means hopping on a plane. If you can’t make it, find a teammate who can channel your intentions and go in your place. Deep work can be done from anywhere, but we believe teams are built in person, and aim to maximize our time together
• Operate in the Grey - Embrace nuance in pursuit of truth. Question every fundamental assumption

Itar Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.