IT Operations Co-Op

CO-OP/Intern Cycle: January - June 2027

Anticipated Start & End Date: January 4, 2027 - June 25, 2027 (flexible based on school requirements)

Location: Boston, MA

Office Requirements: 5 days in office

Team: Information Technology

Position Summary

The primary role of the IT Operations CO-OP is to act as the first point of contact in IT for daily operational tasks. In this role, you may be asked to assist with identifying root causes, resolving, and monitoring all technology support requests in a timely, effective, and personable manner.

Responsibilities

• Answer all service requests in a timely manner, set customer expectations around resolution times, and follow up to ensure overall customer satisfaction.
• Provide a consistently high-quality customer service experience by upholding established service standards.
• Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals.
• Perform tasks associated with adds/moves/changes and the relocation of all IT-related assets during office/workspace moves.
• Serve as first point of contact for customer-facing support on: desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony.

Competencies

• Basic to Intermediate Windows OS, macOS, and Apple iOS.
• Basic to Intermediate MS Outlook and MS Office 365.
• Basic to Intermediate hardware and software installation/deployment.

Requirements/qualifications

• Currently enrolled in a BS/BA program.
• Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization.
• Self-motivated, multi-tasking, with the ability to prioritize and perform a variety of concurrent tasks with limited direction.

TRAVEL: No regular travel is required for this role.

Pay and benefits

For Massachusetts: The hourly range for this position is $24.00-$28.00. The hourly range represents the estimated low and high end for this position at the time of this posting. Consistent with applicable law, compensation may vary and will be determined based on but not limited to, the skills, qualifications, and experience of the applicant along with the requirements of the position, and Audax reserves the right to modify this pay range at any time. An employee may also be eligible for annual discretionary incentive compensation based on performance.

Audax offers a wide range of employee benefits to full-time employees, including health insurance, life insurance, disability insurance, paid time off (including sick leave, parental leave, volunteer leave, and vacation), charitable donation match, family support services (including Bright Horizons and Benefit Advocate Center), and a 401(k) in addition to other benefits.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.