IT Specialist

About the role

Richmond County District Attorney

The men and women of the Richmond County District Attorney's office work each day in partnership with Law Enforcement and the people of Staten Island to pursue justice for victims of crime, to prevent crime in all its forms, and to promote the safety and well-being of all citizens of our Borough.

The Role

The IT Specialist is a lead technical support position within the Information Technology unit of the Administration Bureau. The Administration Bureau consists of the Finance, Procurement, Human Capital, Information Technology, and Facilities units; overseeing the agency's technology, human capital, financial, and operational resources and providing support to the whole organization.

The IT Specialist will report directly to the Director of Information Technology and provide technical support and assistance in maintaining the agency's IT infrastructure, systems, and end-user technology.

Responsibilities include, but are not limited to, the following

• Serve as a lead technical resource, independently diagnosing, troubleshooting, and resolving complex hardware, software, application, and network connectivity issues.
• Coordinate service desk operations using KACE or a comparable system, ensuring tickets are appropriately prioritized, documented, resolved, or escalated.
• Administer Microsoft Active Directory, including user accounts, group memberships, and access permissions, ensuring changes comply with established procedures and approved requests.
• Coordinate IT support for employee onboarding, transfers, and separations, including equipment deployment, workstation configuration, and authorized access changes.
• Lead the preparation, configuration, and deployment of new and replacement workstations, including software installation, user setup, and data migration.
• Maintain accurate IT asset records, including equipment assignments, locations, warranties, and lifecycle status.
• Perform authorized data restoration and coordinate backup monitoring, recovery procedures, and testing using Veeam and other approved tools.
• Proactively identify, analyze, and resolve recurring technical issues; recommend solutions and implement approved improvements to enhance system reliability, security, and operational efficiency.
• Coordinate with the Director of IT on system improvements, infrastructure needs, workstation standards, technology initiatives, and implementation of approved IT changes.
• Exercise independent technical judgment in researching, evaluating, and recommending hardware, software, licensing, and technology solutions, including compatibility, specifications, and pricing, to support procurement decisions.
• Develop, maintain, and update technical documentation, system procedures, troubleshooting guides, and user instructions; provide technical guidance and training to agency staff.
• Participate in agency technology projects, support IT initiatives, and perform other related duties as assigned.

Preferred Skills

• At least 5 years providing desktop support, service desk support, or related IT services in a business or government environment.
• Bachelor's degree in information technology, computer science, or a related field required.
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting.
• Working knowledge of endpoint security, patching, multifactor authentication, and secure handling of sensitive information.
• Strong troubleshooting, documentation, organizational, and customer service skills.
• Ability to explain technical instructions clearly to employees with varying levels of technical knowledge.
• Ability to manage multiple assignments, recognize when escalation is needed, and follow issues through to completion.
• CompTIA A+, Network+, Microsoft, or other relevant technical certifications.
• Experience supporting a government agency, legal office, or another organization handling confidential information.

Loan Forgiveness

The federal government provides student loans forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the Staten Island District Attorney's Office qualifies you as a public service employee, which forgives the remaining balance on your direct loans after you've reached a certain number of qualifying payments (most people use this to forgive school loans)!

CIVIL SERVICE TITLE: Community Coordinator

Salary Range

$95,000-$105,000 Commensurate with experience; full NYC benefits package

APPLICATION DEADLINE: Until filled.

To Apply: All Applications Must Be Submitted Through the Nyc Jobs Website:

City Employees - Click here and log in to ESS.

• Search for job ID number: 810617
• Click on the job business title: IT Specialist
• Click on "Apply Now" at the bottom of the posting

Please be advised that we are not accepting phone calls, emails, or mailed correspondence related to resumes or job applications. Candidates will only be contacted if selected for an interview.

The candidate selected for this position must be a resident of the City of New York or become a resident within 90 days of appointment.

Authorization to work in the United States is required for this position.

Sponsorship is not available for this position.

Qualifications & Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.