Comtech LLC
Government & Public SectorDirect SmartRecruiters career site

IT Support Specialist

Location
Cincinnati, OH · On-site
Job type
Full-time
Level
Mid-level
Listed
30 days ago

Skills & highlights for this role

  • valid driver's license
  • LEADS certification
  • FBI NCIC certification
  • fingerprinting and background check
  • Microsoft Active Directory
  • RSA SecurID token administration
  • Crystal Reports
  • remote device management

Also useful

  • mobile device configuration
  • wireless infrastructure

About the role

  • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use Law Enforcement systems.
  • Assist users through problem solving steps
  • Investigates and resolves computer software and hardware problems of users.
  • Serves as a contact for level 1 support.
  • Serves as a contact for users having problems using computer software, hardware, operating systems and escalates as necessary.
  • Determines whether problem is caused by hardware, software, or system.
  • Answers questions, applying knowledge of computer software, hardware, systems and procedures.
  • Talks with technical and non-technical co-workers to research problem and find solution.
  • Test software and hardware for troubleshooting and problem resolution.
  • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
  • Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
  • Assist personnel from law enforcement agencies in troubleshooting problems with their various terminals, computers and systems.
  • Work effectively with diverse customer and colleague groups.
  • Ability to obtain and maintain certification by Ohio Law Enforcement Automated Data Systems (LEADS) and FBI NCIC, which requires fingerprinting and criminal background investigation.

Must have a valid Driver’s License

  • Experience with Microsoft Active Directory
  • Experience with RSA SecuID token administration
  • Experience with Crystal Reports or other report writing tools
  • Knowledge of Remote device management
  • Knowledge of Mobile device configuration and wireless infrastructure

Experience with Computer operating systems, equipment, peripherals, and application

Additional Information

  • Please share me your updated word copy of Resume.

I Appreciate, if you can refer someone who is looking for this position.

Contact: Nayan Hazare

IT Recruiter at Comtech LLC nhazare@ comtechllc.com

About the Company

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations.

These methodologies and processes are reinforced through our organization’s externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3"

Read the original posting

From Comtech LLC's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

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Common questions

Where is the IT Support Specialist job at Comtech LLC located?

This IT Support Specialist position at Comtech LLC is located in Cincinnati, OH (On-site). Always check Comtech LLC's application page for specific state eligibility or relocation policies.

What qualifications are required for IT Support Specialist at Comtech LLC?

For the IT Support Specialist role, Comtech LLC highlights experience with Microsoft Active Directory, RSA SecurID token administration, Crystal Reports, remote device management. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the IT Support Specialist position at Comtech LLC?

This listing links directly to Comtech LLC's SmartRecruiters application page. You can apply directly on Comtech LLC's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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