IT Support Specialist
- Location
- Roanoke, VA
- Listed
- Today
About the role
4423 Pheasant Ridge Road, Roanoke, Virginia 24014
About the role
Harmony Senior Services is seeking to add a IT Support Specialist to our IT department. This position will be working out of our corporate office located in Roanoke, VA.
The IT Support Specialist is responsible for providing Tier 1 and 2 help desk assistance and support related to computer systems, hardware, or software. Responds to questions, runs diagnostic programs, isolates problems, and determines and implements solutions. Works to develop and support standard hardware and software configurations in support of technology initiatives. Provides support to all Harmony locations which may require travel.
Responsibilities include but are not limited to
- Provide remote support and desk-side problem resolution support for users of computer software, hardware, and peripherals.
- Grant access, change, and re-set passwords.
- Learn all internal business applications and provide Tier 1 and 2 PC/Network support and general application support to a distributed user base.
- Serve as the initial point of contact for troubleshooting hardware/software, PC and printer problems.
- Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration including cell phones and CCTV systems.
- Effectively utilize and manage the IT Helpdesk System
- Understanding of TCP/IP based Devices
- Command Line Experience
- Critical System Response and monitoring
- RMM Tool Usage Experience
Requirements
Associate degree with two or more years direct experience; or equivalent combination of education and experience.
Relevant IT certifications preferred
- Experience with Windows Desktops, peripherals, cell phones & CCTV
- Knowledge of installation, troubleshooting and repair, and training methods related to personal computer systems.
- Ability to communicate effectively to technical and non-technical audiences
- Competency in the Microsoft Office Suite
- Good problem-solving skills
- Good organizational skills with the ability to multitask in a fast-paced environment
- Ability to work well with others
- Must have a dedication to continually update knowledge and keep up to date on technical advances
- Willingness to travel up to 50% to community sites
- Able to sit or stand for extended periods of time.
- Able to use keyboard and mouse while completing assigned tasks.
- Bend and reach with hands and arms on a regular basis.
- Able to lift and carry up to 50 pounds occasionally.
Why Harmony?
- 401k + Fulltime & Part-time Benefits Packages
- Training, Development & Career Laddering
- Great work-life balance
- Flexible Scheduling
Equal opportunity and legal notices
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace.
From Harmony Senior Services's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the IT Support Specialist job at Harmony Senior Services located?
This IT Support Specialist position at Harmony Senior Services is located in Roanoke, VA. Always check Harmony Senior Services's application page for specific state eligibility or relocation policies.
How do I apply for the IT Support Specialist position at Harmony Senior Services?
This listing links directly to Harmony Senior Services's Workday application page. You can apply directly on Harmony Senior Services's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.