IT Support Specialist II

About the role

We have a tremendous opportunity for an IT Support Specialist in our Albany, New York office. A qualified candidate would work closely with the IT team to provide timely, accurate and friendly deskside and telephone technical support to our Albany office users as well as the firm. This role requires the ability to continually learn and use new technical and professional skills, to work in a fast-paced, client-service environment, and to continually satisfy users. This is an on-site position.

Responsibilities

• Provide technical assistance for incoming requests to the ITS via ServiceNow ticketing system, phone, email, and walk-up end users.
• Provide support for hardware and software issues over the phone and in-person.
• Utilize call tracking software to track and manage work.
• Install, configure, and set up computers, peripherals, and equipment for users.
• Support for iPhones, iPads, Android devices and their associated operating systems.
• Manage and track computer inventory in monday.com.
• Maintain and support video conference meetings.
• Knowledgeable in installing and troubleshooting software and computer hardware such as:
• Monitors
• Docking station
• Scanners
• Adobe Pro
• Browsers such as Google Chrome and MS-Edge
• Knowledge of Microsoft technologies, Microsoft 365, InTune, and Microsoft Windows 11.
• Other duties as assigned.
• Travel to our Rutland, Vermont and New York, New York offices as needed (mileage reimbursement provided)

Required

• Minimum of an Associate of Applied Science (AAS) degree in Information Technology or equivalent education/experience.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong interpersonal, communication, and customer service skills, with the ability to communicate clearly and effectively.
• Ability to lift at least 50 pounds and perform duties requiring physical mobility.
• Ability to maintain a consistent schedule with an 8:00 a.m. EST start time.
• Help Desk experience and/or industry-recognized certifications (e.g., ITIL, HDI) preferred.
• Completion of an IT boot camp or comparable technical training/certifications preferred.

Pay and benefits

The salary range for this position is $22.00 to 24.00 per hour.

Hours of Operation

• This is a full-time, in-office, hourly position
• Our office hours are from 8:00 a.m. EST until 5:00 p.m. EST Monday through Friday
• Our summer hours are from 8:00 a.m. EST until 5:00 p.m. EST Monday through Thursday, and from 8:00 a.m. EST until 12:00 p.m. EST on Friday
• The ability to work additional hours during our tax season: fall (September through November), and winter (February through April) is critical. During these busy seasons, Saturdays will be worked from home and staggered with hours being from 8:00 a.m. EST until 12:00 p.m. EST.
• Our team has an equitable rotating On Call schedule as follows: Monday through Friday from 5:00 p.m. EST until 10:00 p.m. EST, and weekends from 8:00 a.m. EST until 10:00 p.m. EST

At The Bonadio Group, we believe that an inclusive work environment allows all our people to achieve their greatest potential and the greatest results for our clients and communities. Bonadio is committed to the principle of equal treatment and opportunity for all people. The Firm is committed to fostering and managing diversity in the workplace as an integral part of its practice and service to clients.

The Firm values the rich variety of perspectives and experiences offered by those of different backgrounds. This diversity strengthens our institution and enables it to better respond to our clients' needs in an increasingly global profession.

In the fast-changing accounting industry, The Bonadio Group is always on the cutting edge of growth and innovation. With our great mentoring and training programs, you'll be exposed to diversity of work, the ability to tackle more interesting issues, and have a path to Partnership. You'll be working with great people and great clients where you can truly make a difference. Apply online, get on board, and grow with us. You'll be glad you did!

The Bonadio Group is unable to accept unsolicited resumes from third-party recruiters who do not have a written contractual agreement for a specific position along with approval to submit from the Talent Management team.

EOE/AA Disability/Veteran