IT Support Specialist

About the role

We're excited to provide the best education in the best environment to our students!

• Academies of Math and Science
• IT Support Specialist I
• Location: Tucson, Arizona - Multi-Campus

Compensation

• $19-$22 per hour (DOE)
• Position Type: Full-Time, On-Site
• Travel: Regular travel between two Tucson campuses required

Position Summary

Academies of Math and Science (AMS) is a network of high-performing K-8 public charter schools committed to providing rigorous, STEM-focused education to students in historically underserved communities.

AMS is seeking an IT Support Specialist I to provide frontline technical support across two Tucson campuses. This role is responsible for troubleshooting hardware, software, network, and classroom technology issues while ensuring reliable day-to-day IT operations across multiple school locations.

The IT Support Specialist I will work directly with staff, school leaders, and students across both campuses and will be expected to manage competing priorities, respond to help desk tickets, and provide timely technical support based on urgency and operational impact. The ideal candidate is service-oriented, technically skilled, organized, and comfortable working independently across multiple locations while supporting the needs of multiple managers and campus teams.

Key Responsibilities

Technical Support & Troubleshooting

• Provide on-site technical support to staff, school leaders, and campus users across two Tucson locations.
• Troubleshoot hardware, software, network connectivity, and technology-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, Chromebooks, tablets, printers, and mobile devices.
• Support classroom and office technology, including projectors, phones, and AV equipment.
• Respond to and manage help desk tickets, prioritizing requests based on urgency, instructional impact, and operational needs.
• Provide clear and timely communication to users regarding the status and resolution of technical issues.
• Escalate complex or unresolved issues to the appropriate IT team or leadership when necessary.

Multi-Campus IT Support & Prioritization

• Provide consistent IT support across two Tucson campuses based on campus needs and established priorities.
• Manage competing requests from multiple campuses, managers, and departments while maintaining responsiveness and service quality.
• Coordinate daily priorities and campus visits based on ticket volume, critical issues, testing/instructional needs, and scheduled technology projects.
• Work effectively with multiple school leaders and managers while maintaining clear communication regarding priorities, timelines, and outstanding issues.
• Adjust priorities as urgent technology needs arise while ensuring lower-priority requests continue to be tracked and addressed.
• Maintain a professional, customer-service-oriented approach when supporting users with varying levels of technical knowledge.

Systems & Network Support

• Support device imaging, deployment, configuration, and lifecycle management.
• Maintain and update network and IT documentation.
• Assist with basic network troubleshooting, including TCP/IP, DNS, DHCP, and SMTP.
• Assist with technology setup and deployment for new staff, classrooms, offices, and campus initiatives.
• Help identify recurring technical issues and communicate trends or concerns to IT leadership.

Campus Technology Operations

• Support technology readiness for daily instruction, state testing, assessments, and other campus activities.
• Ensure technology equipment is functioning properly, securely, and is available when needed.
• Assist with inventory tracking, asset management, and equipment transfers between campuses.
• Support technology moves, installations, and other campus projects as assigned.
• Help maintain organized and functional technology workspaces, equipment, and supplies at both campuses.

Customer Service & Cross-Functional Collaboration

• Build positive working relationships with teachers, school leaders, administrative staff, and students across both campuses.
• Communicate technical concepts clearly and professionally to non-technical users.
• Collaborate with campus leadership and network IT staff to resolve issues and support campus technology needs.
• Maintain confidentiality and professionalism when working with staff, student, and organizational information.
• Perform other IT-related duties and projects as assigned.

Education & Experience

• Minimum of 1 year of IT or technical support experience.
• Experience supporting Windows, ChromeOS, iOS, and Android devices.
• Familiarity with Microsoft Office 365 and Google Workspace.
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and SMTP.
• Experience troubleshooting hardware, software, and connectivity issues.
• Ability to travel regularly between two Tucson campuses during the workday.
• Valid driver's license and reliable transportation required.

Knowledge, Skills & Abilities

• Strong troubleshooting and problem-solving skills.
• Ability to prioritize and manage multiple help desk tickets and competing requests.
• Strong organizational and time-management skills.
• Ability to work effectively with multiple managers, campus leaders, and staff.
• Ability to communicate technical concepts clearly to non-technical users.
• Strong customer service and interpersonal skills.
• Ability to work independently with minimal supervision while also collaborating effectively with a broader IT team.
• Ability to adapt priorities quickly in a fast-paced school environment.
• Strong attention to detail and follow-through.
• Ability to maintain accurate documentation and records.

Preferred Qualifications

• Experience supporting technology in a K-12 school or education environment.
• Experience supporting multiple campuses or locations.
• Experience with device imaging and large-scale deployments.
• Experience working with ticketing systems or help desk platforms.
• Experience with technology inventory and asset management.
• Familiarity with common classroom technology and instructional systems.

Working Conditions

• Full-time, on-site position supporting two Tucson-area campuses.
• Regular travel between assigned campuses is an essential function of the position.
• Work will primarily take place in school, classroom, office, and technology environments.
• Regular interaction with teachers, school leaders, administrative staff, and students.
• May require moving and setting up technology equipment and supplies.
• May occasionally require work outside of regular business hours to support testing, special events, technology projects, or urgent campus needs.

Physical Requirements

• Ability to regularly stand, walk, bend, kneel, crouch, reach, and climb short ladders or step stools as needed to install, troubleshoot, and maintain technology equipment.
• Ability to lift, carry, push, or move computer equipment, monitors, printers, networking devices, and other IT supplies weighing up to 50 pounds, with assistance or appropriate equipment for heavier items.
• Ability to set up, connect, disconnect, and relocate technology equipment in classrooms, offices, and other campus spaces.
• Ability to work at a computer for extended periods while performing troubleshooting, documentation, and ticket management.
• Ability to move throughout school buildings and travel between assigned Tucson campuses as required.
• Ability to perform hands-on technical tasks in a variety of environments, including classrooms, offices, storage areas, and equipment spaces.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.