IT Support Technician

About the role

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This role will be located at one of Discovery Land Company's locations: "Project Name", set outside of "closest and largest recognizable city/state".

"Project Name" is seeking an IT Support Engineer to join the Information Technology Department.

As an IT Support Engineer at our club, you will be responsible for providing technical assistance and support to internal users, ensuring the efficient operation of computer systems, networks, and software applications across the entire organization.Key Responsibilities

• Assists company staff with technical support of desktop computers, applications, server system and related technology.
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
• Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
• Assists the IT Director and gains progressive responsibilities relating to the company's IT infrastructure over time.
• Provides technical support to the operation of information technology systems for Discovery Land Company, and affiliated projects.
• Provides hardware/software support to both local and remote users and is available to troubleshoot via phone as needed.
• Troubleshoots problems with all facets of the operations including but not limited to the applications, SQL Server, LAN/WAN connection, customer service, and recommends and takes corrective action(s) as required.
• Assists staff with the installation, configuration, and ongoing usability of desktop and server platforms, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop, server, and networking systems to include hardware and software.
• Trains and orients Discovery Land Company staff on use of hardware and software.
• Primary individual responsible for desktop and server system and component ordering for both headquarters and project locations.
• Oversees and tracks successful fulfilment of all orders.
• Provide Project Scope and Definitions - Anticipate project deviations and define and implement risk mitigation strategies.
• Oversee the process to enable changes to defined scope of the project as required.
• Internal Communications Management - Maintain timely communication of progress and status with regards to each of the projects.
• Develop and /or maintain a database for Issues Management, which contains all issues identified to date for each project.

Skills & Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proven experience in IT support, troubleshooting, and maintenance.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office Suite and other commonly used business applications.
• Excellent problem-solving and communication skills.
• Customer-focused with a commitment to delivering high-quality support.
• Industry certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Ability to work independently and collaboratively in a team environment.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and a shift greater than eight (8) hours in length.

Benefits

• Competitive Pay
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture