Junior Case Advocate
- Pay
- $22 per hour
- Location
- Irvine, CA · On-site
- Job type
- Full-time
- Level
- Entry level
- Education
- High school diploma or equivalent
- Listed
- 31 days ago
Skills & highlights for this role
- client communication
- case management
- de-escalation
- call handling
Also useful
- tax resolution knowledge
About the role
At Tax Processing Solutions, we are fueled by a passionate commitment to serve our clients and communities with empathy and integrity. Embracing a "Work Hard, Play Harder" philosophy, we aim to create a meaningful impact that extends beyond our local roots to communities across the United States and beyond. Our mission is to guide individuals nationwide through the tax resolution process with trust, compassion, education, and unwavering dedication.
Ethics isn't just a buzzword-it's our superpower.
We've earned the prestigious BBB Torch Award for Ethics not once, but twice (2021 and 2024)-a rare honor awarded every three years for excellence in character, culture, customers, and community.
Certified awesome to work for-by our own team!
We're officially a Great Place to Work in Orange County, backed by real employee feedback. Our people trust their leaders, take pride in their impact, love collaborating, and feel the vibe is consistent-no matter your role, background, or title.
Are you passionate about helping people navigate challenges with empathy and precision? We're looking for a Junior Case Advocate to join our dynamic team and make a real difference in our clients' lives. This is your chance to support our Case Advocates and clients, ensuring every case is handled with care, urgency, and professionalism. We are committed to investing and developing our Junior Case Advocates to become Case Advocates, so we are looking for candidates who are looking to grow!
What You'll Do
As a Junior Case Advocate, you'll be providing critical support to keep cases moving smoothly and clients feeling supported. Your role will include:
- Connecting with Clients: Be the friendly voice on the phone, assisting with document collection, scheduling appointments, and answering final questions during case closings.
- Supporting the Team: Step in for Case Advocates when they're out, handling urgent cases, call-back requests, and client communications with ease.
- Turning Challenges into Wins: Work with unresponsive clients to re-engage them, using your de-escalation skills to rebuild trust and keep cases on track.
- Juggling Priorities: Team up with our Customer Service crew to tackle inbound calls while managing multiple tasks to meet client needs.
- Closing with Confidence: Take ownership of Third-Party Origination (TPO) cases, conducting closing calls and ensuring clients leave with clarity and satisfaction.
Who You Are
You're a motivated, empathetic professional who thrives in a fast-paced environment. You bring:
- Education: A high school diploma or equivalent.
- Experience (preferred but not required):
- Case management or call center experience, with a knack for handling high call volumes.
- Proven ability to de-escalate tense situations with calm and professionalism.
- Knowledge of tax resolution is a bonus!
Skills & Competencies
- Stellar communication skills-both written and verbal-to connect with clients and colleagues effectively.
- A positive, professional attitude and the ability to build rapport with ease.
- Multitasking prowess, prioritizing tasks to meet deadlines without breaking a sweat.
- Strong memory and attention to detail to keep case details straight.
- Comfort with computers and standard office tech to stay organized and efficient.
- Self-awareness, motivation, and the drive to inspire those around you.
Job Details
- Type: Full-time, onsite in Irvine, CA
- Pay: $22.00 per hour
- Hours: 40 hours per week
Apply today to join our dynamic team right here in Irvine, CA!
Why Join TPS?
We're on fire with growth-and you're invited to fuel it!
In 2024, TRA skyrocketed to #756 on the Inc. 5000 list, ranking among America's fastest-growing private companies based on explosive percentage revenue growth over the last three years. We're not just growing; we're thriving.
Equal opportunity and legal notices
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.
From Tax Relief Advocates's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Junior Case Advocate role at Tax Relief Advocates, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
All Customer Service Representative jobs- Customer Service RepresentativeAlphabe Insight Inc. · Columbus, OH · $17 – $27/hr
- Customer Service RepresentativeBrenntag · Wauwatosa, WI
- Customer Service Representative (Onsite - EN/ESP Bilingual Preferred)Sunbelt Rentals · Fort Mill, SC
- Customer Service RepresentativeGo Beacon · Minneapolis, MN · $18.25 – $18.50/hr
- Customer Service RepresentativeSandvik · Hartland, WI
- Customer Service RepresentativeU-Haul · Fort Worth, TX
Common questions
What is the salary for the Junior Case Advocate role at Tax Relief Advocates?
The Junior Case Advocate posting at Tax Relief Advocates states compensation of $22 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Tax Relief Advocates's official career site.
Where is the Junior Case Advocate job at Tax Relief Advocates located?
This Junior Case Advocate position at Tax Relief Advocates is located in Irvine, CA (On-site). Always check Tax Relief Advocates's application page for specific state eligibility or relocation policies.
What qualifications are required for Junior Case Advocate at Tax Relief Advocates?
For the Junior Case Advocate role, Tax Relief Advocates highlights a high school diploma or equivalent; experience with client communication, case management, de-escalation, call handling. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Junior Case Advocate position at Tax Relief Advocates?
This listing links directly to Tax Relief Advocates's Greenhouse application page. You can apply directly on Tax Relief Advocates's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.