Junior Operations Associate

What you'll do

• Manage customer support through Zendesk, helping users with accounts, purchases, natal charts, and more.
• Improve macros and automated responses so support feels efficient without feeling impersonal.
• Identify recurring issues, escalate edge cases, and share useful patterns with the product team.
• Use AI tools and Claude Code regularly to automate repetitive work, analyze support data, and make our customer experience workflows more efficient.
• Support Co-Star events and daily office operations, from coordinating with vendors and creating a welcoming office environment to managing office equipment and ordering daily lunch.
• Notice what needs to be done, take ownership, and follow it through without waiting to be asked for a wide variety of tasks.

You might be a fit if

• You write clearly, warmly, and like a person.
• You're observant, organized, and unusually good at following through: you naturally anticipate what people will need and take care of it.
• You have strong judgment and know when to solve something yourself and when to escalate it.
• You already use AI tools in your work and are excited to use Claude Code, even if you don't consider yourself a programmer.
• You have experience in customer support, hospitality, events, retail, or office operations.

Logistics

• Full-time in New York City. You'll work from our SoHo office daily.
• Compensation: $65,000-83,000, plus benefits.