Key Account Manager

About the role

Job Req Number: 131700

Time Type: Full Time

Job Overview

This Key Account Manager role is a core strategic position focusing on large project management, key client relationship maintenance, and revenue growth. The incumbent will be responsible for managing top-tier key accounts, stabilizing existing business volume, and driving incremental growth via cross-border road freight (CBT), inter-modal solutions, distribution, and project logistics.

Key Responsibilities

• Key Account Relationship Management

Additional information

Maintain high-level client relationships with strategic customers across manufacturing, FMCG, electronics and industrial sectors. Ensure long-term partnership stability, high satisfaction and contract renewal rate.

• Large-scale Project & Framework Management

Lead end-to-end management of customer annual framework agreements, RFP processes, tender bidding, contract negotiation, pricing review and project implementation. Oversee project delivery, issue handling and operational closing.

• Business Growth & Volume Penetration

Dig into existing customer supply chain demands, expand business scope including cross-border trucking, inter-warehouse shuttle, domestic distribution and multi-modal transport. Continuously improve account penetration, shipment volume and profitability.

• Cross-functional Collaboration

Closely cooperate with operation, pricing, compliance, customs and overseas teams to resolve operational exceptions, optimize transit solutions, and ensure stable service delivery.

• Market & Competitor Analysis

Monitor industry trends, customer supply chain changes and competitor strategies. Provide regular account reviews, volume forecasting and risk analysis for commercial decision-making.

• Performance Delivery

Achieve annual targets on revenue, gross profit and business growth, and support team commercial objectives.

Requirements

• Bachelor’s degree in Logistics, International Trade, Supply Chain, Marketing or related disciplines.
• Minimum 3 years of key account sales experience in logistics.
• Solid exposure in CBT cross-border trucking, cross-border inter-modal transport, project logistics and distribution. Experience with international freight forwarders is preferred.
• Proven experience in large project operation, framework negotiation and RFP bidding.
• Strong high-level client communication skills, capable of maintaining long-term strategic cooperation.
• Good cross-departmental coordination, problem-solving ability and result-driven mindset.
• Proficient in both written and spoken English for internal & external communication.

Job Highlights

• Stable key account portfolio with clear incremental growth potential.
• Focus on strategic CBT cross-border road freight business with strong company support.
• Standardized international working process and mature commercial system.
• Clear career path in commercial and key account management.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

• Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact.
• It is a place where people, careers and ideas keep moving forward.
• We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

• Start here. Go anywhere
• This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
• If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
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