Key Account Manager (Global Strategic Accounts)

About the role

As Marqeta’s Key Account Manager, you will support one of our largest Global Strategic Accounts, serving as the primary point of contact for day-to-day operations and ongoing client needs. Working closely with a cross-functional team, you will help ensure seamless execution, proactive communication, and high-quality client service.

You will build strong working relationships across the customer’s organization, identify opportunities to improve processes and drive incremental growth, and partner internally to deliver effective, timely solutions. By staying close to the customer’s evolving business priorities, you will help optimize daily operations and support long-term account success.

We work Flexible First This role can be performed remotely. We’d love for you to join us!

The Impact You’ll Have

This role performs a range of strategically essential activities - here are a few of them:

• Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.
• Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.
• Numbers Fanatic: You don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data.
• Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
• FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.

Who You Are

• 10+ years of Global Enterprise Account Management experience in the payments industry, including 3+ years managing Global Strategic Accounts.
• Technical aptitude with demonstrated ability to understand and explain complex technical concepts in a straightforward manner.
• Card Issuing and Processing experience.
• Experience or familiarity with high-growth fintechs and financial services companies
• Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic account plans.
• Strong grasp of industry trends and competitive landscape.
• Familiarity and first-hand knowledge in fintech, banking or payments.
• Positive attitude, team player, adaptable, and resourceful.

Key Skills & Competencies

• Proven experience growing and scaling Global Strategic accounts.
• Proven track record of managing global customers with multi region stakeholders.
• Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs.
• Experience partnering with banking operations teams and external banking partners to drive critical submissions to completion.
• Experience participating in business reviews and using data-driven strategies to make informed decisions.

Typical Process

• Application submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 3 - 4 video interviews
• Presentation
• Final Interview with Sales Leader
• Offer!

Compensation and Benefits in Marqeta’s Revenue Organization

• Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office.
• To support Flex First, we calibrate pay to a competitive value according to working location.
• Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Within our Revenue organization at Marqeta, On Target Earnings (OTE) is composed of a mix between annual salary and variable compensation, which is earned based on your individual performance and that of your immediate team. The split is 70/30.

When determining an OTE figure we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire OTE range for this position is:

• National: $173,700 - $217,100
• Premium: $188,000 - $235,000
• Premium Plus: $204,300 - $255,400

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off - take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development

Marqeta’s Values

• Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
• Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
• Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
• Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
• Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.