Lead Guest Services Team Member
- Pay
- $12 – $17 per hour
- Location
- Tulsa, OK
- Listed
- 3 days ago
About the role
The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:
- Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
- Complete end-of-shift reports and close out procedures
- Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
- Maintain an organized and clean work area
- Use suggested selling methods to promote and sell products
- Ensure quality service is delivered to every guest
- Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
- Determine break schedules and team member placement during shift
- Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
- Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
Pay Rates Starting between: $11.95 - $16.95 / hour
Additional Information
- Fuel Discount
- Nation-wide Medical Plan/Dental/Vision
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
About the Company
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
Military encouraged to apply.
Equal opportunity and legal notices
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
From Pilot Company's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
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All Pilot Company jobsCommon questions
What is the salary for the Lead Guest Services Team Member role at Pilot Company?
The Lead Guest Services Team Member posting at Pilot Company states compensation of $12 – $17 per hour. Final pay may depend on location, experience, and interview evaluation on Pilot Company's official career site.
Where is the Lead Guest Services Team Member job at Pilot Company located?
This Lead Guest Services Team Member position at Pilot Company is located in Tulsa, OK. Always check Pilot Company's application page for specific state eligibility or relocation policies.
How do I apply for the Lead Guest Services Team Member position at Pilot Company?
This listing links directly to Pilot Company's SmartRecruiters application page. You can apply directly on Pilot Company's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.