Lead Patient Services Specialist - Concord

Essential Functions

• Coordinates departmental activities, work schedules and assignments of staff members.
• In conjunction with the practice manager, provides input and feedback regarding employee performance for employee performance appraisals.
• Communicates with staff on an ongoing basis regarding department changes, and updates.
• Works in conjunction with cashier to maintain the accuracy of charges.
• Greets and registers patients. Verifies and review patient demographic and insurance information for accuracy, completeness, obtains patient signatures and scans patient insurance cards.
• Enters data on any updates/changes in insurance information and demographics. Provides patients with HIPAA information and answers basic questions concerning their insurance.

Skills and Abilities

• Orient new non-clinical staff and ensure that training and education needs of staff are met.
• Skill in development, implementation, evaluation and enforcement of departmental, and/or clinic policies and objectives and can assist management in the investigation and resolution of complaints and problem

• Employee Type
• Regular

Qualifications

Skills

Clinical Knowledge, Insurance Verification, Medical Terminology, Patient Advocacy, Patient Care, Patient Communications, Patient Identification, Patient Preparation

• Education
• Certifications
• Language
• Work Experience