Lead Service Specialist

About the role

Opensity Solutions is seeking a customer-focused and detail-oriented Lead Service Specialist to support the daily operations of a law firm. This position plays a key role in delivering exceptional front desk, office services, hospitality, and administrative support while ensuring a professional and welcoming experience for attorneys, staff, clients, and visitors.

Responsibilities include reception coverage, mail and package processing, copy/print/scan production, conference room, guest office (hoteling), hospitality support, administrative tasks, and other services outlined in Opensity Solutions' service agreement with the client.

Location: Redwood City, CA

Pay: 24-26hr

Essential Responsibilities

• Serve as the primary point of contact in office services, providing exceptional customer service to attorneys, staff, clients, and visitors.
• Work closely with the client's staff to support reception, office services, hospitality, conference room operations, and hoteling.
• Answer and direct incoming telephone calls in a professional manner.
• Take accurate and complete messages for unavailable staff.
• Greet, announce, and assist visitors promptly and professionally.
• Maintain a clean, organized, and professional reception area and lobby.
• Coordinate the ordering, stocking, and organization of office and hospitality supplies.
• Receive, sort, scan, meter, and distribute incoming and outgoing U.S. mail and courier packages while staying current on postal regulations and rates.
• Follow established procedures to process and track courier, messenger, FedEx, UPS, USPS, and other package deliveries.
• Accurately complete copy, print, scan, binding, and other document production requests according to written and verbal instructions.
• Back up the receptionist for breaks and lunches, which includes: answering and directing incoming telephone calls in a professional manner, taking accurate and complete messages for unavailable staff, greeting, announcing, and assisting visitors promptly and professionally, and maintaining a clean, organized, and professional reception area and lobby.
• Perform basic mathematical calculations to accurately determine production volumes, labor time, and related tracking information.
• Maintain accurate records of production requests, chargebacks, overtime, logs, and other operational reporting.
• Perform general administrative duties, including submitting invoices, expense reports, purchase requests, and other administrative documentation as assigned.
• Assist with additional office operations and special projects as needed.

Qualifications

• High school diploma or GED required.
• Minimum of one (1) year of experience as a receptionist, office services, administrative support, or customer service role preferred.
• Experience working in a professional services or law firm environment is preferred.
• Strong customer service, communication, and interpersonal skills.
• Professional appearance and demeanor with the ability to interact effectively with attorneys, clients, vendors, and employees.
• Excellent organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to handle confidential information with discretion.
• Ability to resolve issues with professionalism, patience, and diplomacy.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Must be willing and able to obtain and maintain a California Notary Public commission and perform notarial services as part of the position.

Preferred Skills

• Experience operating office production equipment, including copiers, scanners, and postage systems.
• Experience supporting conference rooms, meetings, guest offices, and hospitality services.
• Ability to work independently while also collaborating effectively as part of a team.

Pay and benefits

The Compensation range for this role is 24.00 to 26.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• #INDHP

• Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.