Lead Service Specialist

About the role

We are seeking a customer-focused Lead Service Specialist to join our team and play a critical role in supporting legal operations, document production, mail services, and client support functions within a fast-paced law firm environment. This is an exciting opportunity for an experienced professional who wants to grow their career and takes pride in delivering exceptional service. The Lead Service Specialist acts as a subject matter expert, and trusted client resource.

The ideal candidate is proactive, highly organized, detail-oriented, leads by example, demonstrates a strong commitment to client service, maintains operational excellence. This role requires the ability to work independently, manage competing priorities, and drive consistent execution of best practices and service standards.

Job Responsibilities

Mail Services

• Sort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures.
• Ensure accurate handling and timely delivery of all mail and courier items within the client environment.
• Maintain organization and proper storage of mailroom materials and supplies.

Copy, Print & Production Services

• Accurately complete copy, print, and scan requests based on written instructions and client requirements.
• Ensure quality control, accuracy, and timely completion of all production tasks.
• Maintain and operate copy/print equipment and report any technical issues or supply needs.

Reception & Client Interaction

• Answer incoming phone calls and route inquiries to appropriate individuals or departments.
• Greet and professionally announce visitors in a courteous and welcoming manner.
• Provide exceptional customer service while representing the client and Opensity Solutions in a professional manner.
• Assist with general front desk operations and visitor management as required.

Hospitality Services

• Coordinate setup, maintenance, and readiness of conference rooms, meeting spaces, kitchens, and common areas.
• Ensure all hospitality spaces are clean, organized, and fully stocked with necessary supplies.
• Manage inventory of kitchen and office supplies and place orders as needed.
• Support catering setup, meeting preparation, and general hospitality requests.

Facilities & Office Support

• Assist with basic facilities support tasks including office moves, hanging signage or artwork, and maintaining office organization.
• Monitor and report maintenance issues or equipment concerns to appropriate stakeholders.
• Maintain cleanliness and functionality of shared office spaces, including copy rooms and supply areas.
• Support general workplace upkeep to ensure a professional and well-maintained environment.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1-3 years of professional experience in office services, production services, copy/print operations, facilities, hospitality, records, or related service environment.
• Prior experience in a client-facing environment with a strong customer service focus.
• High level of understanding working with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Pay and benefits

The Compensation range for this role is 25.00 to 28.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

• Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.