On
Retail & ConsumerDirect Greenhouse career site

Lead Store Advisor, Flatiron

Location
New York City, NY · On-site
Job type
Full-time
Level
Lead / Staff
Experience
3+ years
Listed
30 days ago

Skills & highlights for this role

  • retail operations
  • customer experience
  • visual merchandising

Also useful

  • sports or fashion retail

In short

As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On's high-performance culture is felt in every fan interaction.

Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.

Your Mission

  • Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyalty
  • Drive functional excellence and systemic process improvements by owning a specific pillar of expertise-Customer, Experience, Store Operations, or People-while maintaining meticulous standards across the store
  • Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard our elevated service standards and fan relationships
  • Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioning

Your Story

  • You bring 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment
  • You have demonstrated the ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals
  • You possess a deep understanding of service excellence and can analyze information to solve problems and handle planned changes effectively
  • You demonstrate emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosity
  • You have a keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.

Equal opportunity and legal notices

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Read the original posting

From On's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

Rolev.ai is a job search and application tool for US job seekers. For this Lead Store Advisor, Flatiron role at On, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.

  • See how you fit

    Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.

  • Tailor without inventing

    Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.

  • Draft the full kit

    Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.

  • 1-Click Extension Autofill

    The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.

Start free with 5 tailored applications a monthChrome extensionFor AI assistantsPricingHow Rolev.ai comparesHow Greenhouse screens applications

Similar roles

All Retail Store Manager jobs

Common questions

Where is the Lead Store Advisor, Flatiron job at On located?

This Lead Store Advisor, Flatiron position at On is located in New York City, NY (On-site). Always check On's application page for specific state eligibility or relocation policies.

What qualifications are required for Lead Store Advisor, Flatiron at On?

For the Lead Store Advisor, Flatiron role, On highlights 3+ years of relevant experience; experience with retail operations, customer experience, visual merchandising. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Lead Store Advisor, Flatiron position at On?

This listing links directly to On's Greenhouse application page. You can apply directly on On's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

Tailor resume & applyCompany site