Legal Operations & Matter Management, Officer

Legal Operations & Matter Management

The Legal Department is seeking an early-career Business Analyst to support its Legal Operations and Matter Management functions. This role offers an opportunity to gain broad exposure to the operational, financial, technology, and process-management activities that support a global Legal organization.

The Business Analyst will support legal matter intake and management, legal technology administration, invoice and billing operations, financial tracking, reporting, and related operational workflows. The role will combine day-to-day execution with analysis, problem solving, and continuous improvement, providing an opportunity to develop a strong foundation in Legal Operations.

The successful candidate will be highly organized, analytical, comfortable working with data and technology, and interested in understanding how processes work and how they can be improved. The individual will work closely with Legal Operations team members and internal stakeholders to maintain accurate information, address operational issues, and support evolving departmental priorities and initiatives.

Key Responsibilities

• Support legal matter intake and lifecycle management, including the creation, maintenance, updating, and closure of matters within the department's matter management system.
• Monitor matter information for accuracy, completeness, and consistency and work with stakeholders to resolve discrepancies or missing information.
• Support legal invoice processing and billing operations, including researching and helping resolve invoice, coding, and processing issues.
• Assist with matter budgeting, accrual tracking, financial data maintenance, and related reporting and analysis.
• Analyze operational data and help identify trends, exceptions, and opportunities to improve processes or data quality.
• Monitor incoming requests, evaluate required next steps, and coordinate with internal stakeholders to support timely resolution.
• Maintain and enhance operational trackers, reports, process documentation, and other tools used to manage Legal Operations activities.
• Identify and escalate processing issues, discrepancies, or recurring operational challenges and assist in developing practical solutions.
• Support operational processes associated with outside counsel and third-party vendor management.
• Participate in system testing, including documenting results, identifying issues, and supporting implementation of system or process enhancements.
• Assist with documenting and improving Legal Operations processes, procedures, and controls.
• Contribute to special projects and broader Legal Operations initiatives based on evolving departmental priorities.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Legal Studies, Operations, or a related field, or equivalent relevant experience.
• 0-2 years of relevant professional experience, including internships, co-op programs, or other professional experience in business operations, legal operations, finance, technology, or a related environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple requests and priorities.
• Strong analytical and problem-solving skills, with an interest in working with data, systems, and business processes.
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Teams.
• Strong written and verbal communication skills and the ability to work effectively with colleagues and stakeholders across different functions.
• Ability to learn new systems and processes quickly and apply good judgment when identifying issues that require escalation.
• Interest in Legal Operations, business process improvement, technology, and operational transformation.

Salary Range

$65,000 - $113,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.