Legal Operations Manager

About the role

RainFocus, one of the most innovative software companies, is in search of an exceptional Legal Operations Manager.

About the Role

The Legal Operations Manager serves as the central operational hub bridging Legal, Procurement, Privacy, and Information Security. Reporting directly to the VP of Legal & Corporate Services, this role blends substantive paralegal capability with end-to-end vendor procurement lifecycle management and contract portfolio administration.

In this role, you will take ownership of the company's agreement ecosystem, with a heavy operational focus on vendor procurement, SaaS contracts, and third-party supplier agreements, alongside client MSAs, Partner Agreements, and NDAs.

You will work closely on a day-to-day basis with our Business Systems and Information Security teams to route, audit, and secure all required documentation-including Data Processing Agreements (DPAs), security exhibits, system integrations, and compliance paperwork.

Further, you will serve as a trusted second set of eyes: autonomously redlining standard agreements against playbooks, tracking renewal pipelines, flagging risk and liability outliers, managing insurance documentation, and acting as an operational extension of the team to ensure seamless continuity across all corporate legal workflows.

Key Responsibilities

Procurement & Vendor Contract Management

• Vendor Lifecycle Administration: Own the operational workflow for new and existing vendor engagements, with heavy emphasis on SaaS, professional services, software licenses, and IT infrastructure agreements.
• Cross-Departmental Collaboration: Partner closely with Business Systems to align software license terms, seat counts, and integration requirements, and collaborate with Information Security to ensure required security exhibits, SOC reports, and Data Processing Agreements (DPAs) are fully vetted and executed.
• Renewal & Expiration Management: Build and maintain an active renewal calendar for all vendor and SaaS agreements. Issue proactive alerts to internal business owners well in advance of auto-renewal, price escalation, and notice-of-non-renewal deadlines.
• Vendor Offboarding Governance: Lead formal contract offboarding when vendors are decommissioned, ensuring notices of termination are delivered, auto-renewals are halted, and data destruction/transition provisions are verified alongside Security and IT.

Legal Support, Redlining & Departmental Backfill

• Autonomous NDA Negotiation: Review, redline, and finalize inbound and outbound Non-Disclosure Agreements (NDAs) using established company playbooks and approved fallback positions.
• VP & Operational Coverage: Serve as the primary triage point for operational legal inquiries; keep routine contracting matters, standard amendments, and internal approvals moving forward seamlessly.
• DocuSign Administration & Signature Routing: Serve as the primary DocuSign administrator across the company; configure signature workflows, build and maintain reusable templates, enforce proper routing hierarchies, and ensure complete execution and audit trails for all corporate documents.
• Playbook & Intake Optimization: Maintain and refine standard legal intake procedures, review checklists, and standard clause libraries to streamline internal handoffs between Legal, Procurement, and Security.
• Event & Vendor COI Management: Request, review, submit, and maintain event Certificates of Insurance (COIs) required by venues for corporate onsite events; collect and verify COIs and endorsement forms from third-party contractors and vendors to ensure compliance with policy limits.

Contract Auditing, Repository Ownership & Querying

• Central Repository Ownership: Ingest, organize, tag, and audit 100% of executed agreements across the company (vendor, client, partner, contractor, and corporate leases) in the central contract management system.
• Substantive Risk Querying: Query and analyze historical and incoming contracts to generate actionable reports on key legal and business terms, such as limitation of liability caps, indemnities, service level agreements (SLAs), governing law, and outlier provisions.
• Internal Stakeholder Reporting: Produce recurring status dashboards for executive leadership detailing active contract pipelines, upcoming renewal exposures, and vendor spend commitments.

Qualifications and Skills

• Experience: 2-5+ years of experience in an in-house corporate legal department, working as a corporate paralegal, contracts manager, or legal operations specialist with substantial procurement involvement.
• Legal & Commercial Acumen: Strong ability to read, analyze, and spot issues in commercial terms across SaaS agreements, MSAs, and NDAs (e.g., limitation of liability, indemnification, termination rights, data ownership, IP).
• Cross-Functional Proficiency: Demonstrated success collaborating directly with Information Security (handling DPAs, security riders) and Business Systems/IT teams (handling SaaS licensing and software terms).
• Technical Skills: Proficiency with DocuSign (Admin level), Contract Lifecycle Management (CLM) platforms, Google Sheets/Microsoft Excel (for structured data analysis and querying), and workflow systems (Jira, Salesforce, or Asana).
• Credentials: Bachelor's degree in Legal Studies, Business, or related discipline; Paralegal Certificate or equivalent practical in-house legal experience.
• Attributes: High organizational discipline, strong independent problem-solving skills, discrete handling of confidential records, and sound judgment on when to resolve issues autonomously versus when to escalate.

Additional information

At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing.

Pay and benefits

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k and generous PTO.

What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.