Licensing Specialist

About the role

This is a non-merit, temporary position.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking temporary employees to join our regulatory department and serve as licensing specialists within our Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

Desired skills and abilities include

• Proven ability to meet strict deadlines and manage multiple priorities.
• Strong organizational skills with exceptional attention to detail.
• Excellent written, verbal, and electronic communication skills.
• Ability to work effectively in a team environment and with diverse populations.
• Demonstrated commitment to high-quality customer service and ethical conduct.
• Experience with data processing, including inputting and retrieving information in automated information systems (AIS) or similar databases.
• Self-motivated, quick learner able to navigate licensure requirements and administrative rules.
• Comfortable responding to a high volume of inquiries while prioritizing clerical work.
• Flexibility is essential, as you may be required to support multiple licensing boards as needed.

What You’ll Do.

As a member of the Application and Renewal Bureau, you will

• Communicate with applicants by phone, email, and written correspondence to provide guidance on licensure requirements.
• Review licensure applications to ensure completeness, accuracy, and compliance with administrative rules.
• Enter and maintain records in electronic licensing systems and databases.
• Process licensure fees, issue licenses and certificates, and handle confidential documentation.
• Advise applicants on procedures, identify errors or missing information, and draft correspondence as needed.
• Respond to a high volume of inquiries from individuals, schools, and businesses regarding licensure, relocation, or continuing education requirements.
• Provide assistance with license verification, public records requests, and board meetings when requested.
• Collaborate with team members and other staff to support smooth licensing operations.
• Perform other duties as assigned.