Logistics Coordinator (AIR & Ocean Operations)

About the role

• Position Overview

The Mobile Business Unit supports the global distribution of company mobile devices with a focus on speed, reliability, and operational efficiency. The Logistics Coordinator (Air & Ocean Operations) is responsible for planning, executing, and continuously improving inbound and outbound air and ocean freight operations, ensuring shipments move efficiently from manufacturers to company warehouses and ultimately to customers.

This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements.

• Key Responsibilities
• Planning & Scheduling

Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations

• Port & Terminal Coordination

Gather departure information for containers and air cargo at ports, terminals, and airports.

Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.

Coordinate terminal departure schedules with terminal operators and customs brokers.

• Movement Monitoring

Track ocean containers, rail intermodal units, and air shipments in real time.

Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.

Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).

• Transload Warehouse Management

Oversee Transload Warehouse (TW) capacity planning and utilization.

Manage Key Performance Indicators (KPIs) for transload operations (e.g., dwell time, on-time transload, damage rate).

Identify and resolve operational bottlenecks and work with warehouse teams to implement corrective actions.

• TL OB OTR Dispatch Management

Schedule and dispatch Truckload (TL) Outbound (OB) orders using the Transportation Management System (TMS).

Optimize routing and load consolidation to meet service-level agreements while minimizing transportation costs.

• Partner & Stakeholder Communication

Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.

Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.

• Compliance & Documentation

Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards.

Maintain accurate records for audits and regulatory inspections.

Perform other job-related duties as assigned.

• Core Competencies

• Analytical Thinking: Translate large data sets into actionable insights.
• Problem Solving: Quickly identify root causes of operational issues and implement effective solutions.
• Communication: Communicate clearly and effectively with internal teams and external partners.
• Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.

Qualifications

• Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• Experience

Additional information

Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.

Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required

Proven experience managing transload warehouse operations and Truckload (TL) dispatch.

• Industry Knowledge

Strong understanding of international air and ocean freight regulations, and customs procedures

• Technical Skills

Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent).

Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.

• Language

English

• Weekend work may be required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Sick hours