Manager, Client Strategy

Join ShopMy - Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love-driving discovery through trusted tastemakers and authentic recommendations.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you're excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we'd love to meet you.

About the role

We're hiring a Manager, Client Strategy to join our Success team and lead the strategic management of a portfolio of top-tier brands. In this highly client-facing role, you'll serve as a trusted partner to marketing executives-many in the luxury fashion and beauty space-working to retain and grow their business through data-backed affiliate and creator strategies. You'll also collaborate cross-functionally to deliver exceptional client experiences and help scale ShopMy's brand success model.

Your Impact to The Role

• Serve as a strategic advisor and relationship owner for high-profile brand accounts
• Partner with Sales to align on goals and unlock upsell opportunities
• Deliver data-driven insights and strategic recommendations that lead to client growth
• Proactively identify and solve day-to-day business challenges across your portfolio
• Elevate conversations with brand stakeholders to maximize value and investment in ShopMy
• Escalate meaningful product feedback to influence product development
• Represent the voice of the client internally and ensure an exceptional experience across touchpoints

You Are Energized By

• Building lasting relationships with leading brands in fashion, beauty, and lifestyle
• Acting as a key driver of business growth through data, creativity, and strategic thinking
• Working cross-functionally in a fast-paced environment where you can make an immediate impact
• Leading clients through affiliate and creator strategies that perform
• Taking initiative and ownership in solving challenges and exceeding expectations

What We Are Looking For

• 5+ years of experience in a highly client-facing, strategic role within an agency, marketing organization, media company, SaaS company, or similar environment
• Experience supporting high-profile or luxury brands
• Performance fluency - you can read the data, diagnose what's driving results, and recommend clear next steps
• A track record leading client conversations on growth, performance, testing, and budget, and turning them into retention and expansion
• Strong communicator who can make complex performance insights land with senior stakeholders
• Comfortable with ambiguity and fast-paced environments
• Bachelor's Degree

Bonus Points

• SaaS Customer Success experience
• Experience at a remote startup
• NYC-based is a plus, but not required
• Deep understanding of affiliate marketing and the creator economy
• Familiarity with Salesforce

Pay and benefits

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range $110,000—$130,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission, and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

Benefits & Perks

ShopMy invests in more than compensation. We support your health, your growth, and your life outside of work.

• Equity in ShopMy - Every employee is an owner; all roles receive equity
• Monetize Your Influence - Every employee builds and grows their own ShopMy page
• 401(k) with Company Match - 3% employer contribution, fully vested
• Healthcare Coverage - Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage
• Mental Health Support and More - We offer employees and their dependents virtual mental health support, urgent care, and primary care visits at no cost
• Flexible PTO - Take the time you need, including your birthday off
• 13 Company Holidays
• 14 Weeks of Paid Parental Leave
• Remote-First Culture with an NYC HQ - Some teams may have different location requirements
• Workplace & Wellness Stipends - Support for wellness, home office needs, and a Wellhub membership
• Disability & Life Insurance - 100% employer-paid
• Health Care FSA/HSA
• Annual Company Offsite
• Quarterly Team Co-Locations