Manager, Customer Success Platforms
- Location
- Nyc, NY · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 12+ years
- Listed
- 30 days ago
Skills & highlights for this role
- customer success management
- account management
- sales
- B2B relationship management
Also useful
- payments
- billing
What you'll do
We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users. You will:
- Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
- Help drive an engagement model focused on building durable user relationships, increasing adoption, delivering value
- Develop both the vision and strategy for the team, driving progress toward customer health, renewal and growth metrics
- Be accountable for identifying risks and opportunities early, and helping the team build and work through mitigation plans.
- Coach, mentor, and guide the team in developing consultative customer success and sales skills
- Effectively work cross-functionally across the organization to shape Stripe's solutions to meet client needs
- Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting and business reviews.
- Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback and supporting their individual development and career growth.
We're looking for someone who has
- 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience
- Payments or Billing experience
- Experience leading sales or account management in a high-growth technology environment
- Ability to hire, train, and coach a high-performing user-facing team
- Ability to support the Customer Success Managers' efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
- Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems
- Demonstrated passion for Stripe's mission, and helping users succeed
Nice to haves
- Prior experience at a growth stage Internet/software company
- Prior experience in customer success, enterprise account management, partnerships and/or business development
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Our users are the heart of our business. Stripe's Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Doordash, Lyft, and Shopify. In this manager role you'll be responsible for a high-performing team of Customer Success Managers. You'll lead and coach the team, helping them deliver on ambitious targets, roll up your sleeves to work directly with executives at existing enterprise Stripe customers and partner cross functionally to help users execute their business priorities.
We are looking for a hands-on, visionary leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology Customer Success team, superior communication skills, and a track record for building trusted relationships with senior stakeholders and understanding unique customer needs.
From Stripe's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Manager, Customer Success Platforms role at Stripe, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Manager, Customer Success Platforms job at Stripe located?
This Manager, Customer Success Platforms position at Stripe is located in Nyc, NY (On-site). Always check Stripe's application page for specific state eligibility or relocation policies.
What qualifications are required for Manager, Customer Success Platforms at Stripe?
For the Manager, Customer Success Platforms role, Stripe highlights 12+ years of relevant experience; experience with customer success management, account management, sales, B2B relationship management. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Manager, Customer Success Platforms position at Stripe?
This listing links directly to Stripe's Greenhouse application page. You can apply directly on Stripe's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.