Manager, IT End User Services

About the role

Work with a Top 20 CPA and advisory firm that Accounts for Anything. Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Information Technology team and you will help clients maximize their opportunities. Aprio Advisory Group, LLC is a progressive, fast-growing firm looking for a Manager, IT End User Services to join their dynamic team.

As the IT End User Services Manager, you will lead a small team of endpoint engineers while remaining hands-on in the same day-to-day work: deploying, securing, and supporting the laptops, desktops, mobile devices, tablets, and peripherals used across the organization. You set and maintain the endpoint standards the team builds to, and you own the recommendations for IT peripherals and end-user hardware. This is a working manager role that pairs direct technical execution with coaching, prioritization, and performance management for a small team.

Responsibilities

• Team Leadership: Lead, coach, and develop a small team of endpoint engineers while carrying your own technical workload, including work assignment, prioritization, performance management, and career development.
• Hands-On Engineering: Perform the same work as the team, including device deployment and configuration, image and application packaging, policy management, and day-to-day endpoint administration.
• Endpoint Standards: Own the organization's endpoint standards and configuration baselines, covering hardening, policy, naming, imaging, and software packaging, and keep them documented and current.
• IT Peripheral Recommendations: Evaluate and recommend IT peripherals and end-user hardware such as monitors, docks, headsets, and accessories; maintain the approved standards list and validate compatibility with the endpoint estate.
• Security and Compliance: Implement and enforce endpoint security controls, and verify that devices remain compliant with company policies and standards.
• Updates and Patching: Manage, test, and deploy updates, patches, and software upgrades across the endpoint estate, and report on patch compliance.
• Technical Support and Escalation: Provide Level 3 support and act as the escalation point for complex endpoint issues, working the queue alongside the team.
• Documentation: Maintain comprehensive documentation for endpoint configurations, standards, runbooks, and procedures.
• Collaboration and Training: Work closely with IT infrastructure, security, and service desk teams to align endpoint management with broader IT strategy, and educate employees on endpoint security and usage best practices.

Qualifications

• Years of Experience: Typically 4-6 years of hands-on endpoint management experience, including 1-3 years as a team lead, senior engineer, or working manager.
• Education: Bachelor's degree in information technology, computer science, or equivalent practical experience.
• Certifications: Relevant certifications such as CompTIA Security+, Microsoft 365 Certified: Endpoint Administrator, Intune, Jamf, or similar.
• Technical Depth: Current, hands-on proficiency with endpoint management platforms (e.g., Intune, Configuration Manager, Jamf), operating systems (Windows, macOS, Linux), scripting (e.g., PowerShell), imaging and packaging, and endpoint security tooling (EDR, MDM, patch management).
• Leadership: Experience leading a small technical team as a working manager or team lead, balancing coaching and oversight with personal technical delivery.
• Security Knowledge: Strong understanding of cybersecurity principles, endpoint hardening, and best practices.
• Hardware and Peripheral Knowledge: Familiarity with end-user hardware and IT peripherals, including compatibility, standardization, and the ability to evaluate options and make practical recommendations.
• Project Delivery: Ability to plan and execute deployments, OS migrations, and hardware refresh projects on schedule while managing competing priorities.
• Communication: Excellent communication skills, with the ability to explain technical issues and recommendations clearly to team members, stakeholders, and end users.
• Problem-Solving: Strong analytical and troubleshooting skills, with keen attention to detail in managing and securing endpoint devices.
• Industry Knowledge: Familiarity with industry-specific requirements and standards for endpoint management.

Work Environment

Work Environment

• Office Setting: Remote.
• Travel: 10%.
• Collaboration: Works side by side with the endpoint team and closely with IT teams, security professionals, the service desk, and end users at all levels.
• Flexibility: May need to work outside of regular business hours for patching, deployments, troubleshooting, and emergency response, with occasional onsite work for hardware projects.

Conclusion

The Endpoint Engineering Manager is a working manager role, responsible for the security, functionality, and compliance of the organization's endpoint devices while leading and developing the engineers who support them. The position requires current hands-on technical skill, ownership of endpoint standards and peripheral recommendations, and the judgment to prioritize work across a small team. As reliance on connected devices grows, this role is central to safeguarding the organization's IT infrastructure and supporting its operational goals.

Perks/Benefits we offer for full-time team members

• Medical, Dental, and Vision Insurance on the first day of employment
• Flexible Spending Account and Dependent Care Account
• 401k with Profit Sharing
• 9+ holidays and discretionary time off structure
• Parental Leave - coverage for both primary and secondary caregivers
• Tuition Assistance Program and CPA support program with cash incentive upon completion
• Discretionary incentive compensation based on firm, group and individual performance
• Incentive compensation related to origination of new client sales
• Top rated wellness program
• Flexible working environment including remote and hybrid options

What’s in it for you

• Working with an industry leader: Be part of a high-growth firm that is passionate for what’s next.
• An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.
• A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
• Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
• Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
• Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.