Marketing Operations Direct Mail Associate

About the role

The Marketing Operations Direct Mail associate will be responsible for

• Partnering with cross-functional partners to plan and deploy direct mail and print marketing campaigns end to end, from intake through in-home
• Maintaining current-state direct mail processes and documentation, and helping ensure SLAs and submission processes are followed across stakeholders
• QA'ing direct mail and print materials and submitting them to vendors to ensure desired in-home dates are met
• Managing direct mail data and files for campaign submission, including segment/list preparation, validation, and troubleshooting data issues
• Maintaining day-to-day vendor relationships to ensure time and cost savings are maximized
• Managing direct mail invoice validation, reconciliation, and tracking against budget
• Identifying and contributing to direct mail process improvements that reduce complexity, decrease manual work, and help operations scale with growing campaign volume

Job overview

We are looking for a Marketing Operations Direct Mail Associate. Omada's Marketing team is focused on the first part of Omada's mission - to inspire people everywhere to take the first step toward lasting, healthy change. We understand our audience, know what makes Omada different, connect these two things to tell a great story, then measure and optimize its success.

Your impact

As a Marketing Operations Direct Mail Associate at Omada Health, you'll manage the scheduling, segmentation, QA and vendor submission of our direct mail campaigns. As our direct mail investment grows, you'll provide dedicated operational capacity that turns increased campaign volume into campaigns that go out on time and accurately.

Beyond your weekly campaign work, you'll help refine our direct mail processes to scale operations and increase efficiency. You'll use your judgment within established procedures, SLAs and budgets to resolve day-to-day issues, with minimal guidance on routine work and more support on new assignments.

Working in tandem with the Marketing Operations Direct Mail Campaign Manager to plan, build and deploy high impact campaigns, this role is extremely important to the Enrollment Marketing team and Omada Health as a whole. Successful campaigns are integral to reaching enrollment and revenue targets, preserving enrollment marketing as a strategic differentiator, and most importantly helping more people learn about and sign up for the Omada program.

You will be successful in this job if you have

• 3+ years of relevant experience in direct mail or marketing operations, including working with direct mail vendors to implement campaigns (Bachelor's degree or equivalent relevant experience)
• 3+ years of hands-on experience working in a marketing automation platform for direct mail operations (Marketo, Braze, Pardot, etc.)
• A working knowledge of Post Office SOPs and requirements
• Experience troubleshooting data and production issues and applying established processes and guidelines to resolve them

Nice to have

• Project management skills: you are able to work in a fast-paced environment and manage your time and projects without dropping deadlines
• Database management expertise: you are comfortable working with data to manage distinct contact lists/segments
• Experience with marketing tools such as Asana and SFDC, plus data manipulation and analysis in spreadsheets

Benefits

• Competitive salary with generous annual cash bonus
• Equity grants
• Employee stock purchasing plan (ESPP)
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions

-...and more!

• It takes a village to change health care.
• As we build together toward our mission, we strive to embody the following values in our day-to-day work.
• We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together.
• Remember Why We're Here. We push through the challenges of changing health care because we know the destination is worth it.