Marketing Service Representative (Account Manager) - Houston, TX

Job Summary

The Account Manager serves as the primary point of contact for assigned customers and brokers, building strong relationships while supporting account retention, service delivery, renewals, and overall customer satisfaction.

This role partners closely with clients, brokers, sales teams, and internal stakeholders to address customer needs, resolve issues, coordinate benefit-related activities, and ensure successful implementation and ongoing account management.

The Account Manager provides consultative support, facilitates enrollments and renewals, analyzes account data, and proactively identifies opportunities to enhance customer experience and strengthen long-term relationships.

Pay and benefits

Serve as a trusted partner and primary contact for assigned customers and broker relationships. Manage day-to-day account servicing activities, ensuring timely resolution of customers and broker inquiries. Support account retention and renewal strategies through proactive client engagement and relationship management. Coordinate new account implementations, renewals, and enrollment activities.

Collaborate with internal teams to resolve complex service issues and ensure customer satisfaction. Prepare, account reports, contractual documentation, and customer communications Maintain accurate customer records, documentation, and account data. Facilitate customer meetings, enrollment sessions, and benefit education opportunities.

Identify customer needs and recommend solutions that align with business objectives and benefit strategies. Ensure compliance with HIPAA, regulatory requirements, and company policies. Support special projects and initiatives that contribute to customer retention, operational excellence, and business growth.

Ideal Candidate: A relationship-driven professional with strong consultative, organizational, and problem-solving skills who can effectively manage customer relationships, navigate complex service situations, and partner across teams to deliver exceptional client experiences. The ideal candidate demonstrates accountability, professionalism, and a commitment to customer retention and long-term account success.

JOB REQUIREMENTS: * Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 5 years of experience in health care management in a marketing service representative role OR 5 years of experience in sales/marketing or health care management/claims/provider service experience involving processing or coordination of services for health care clients. * State Insurance License(s) or obtain State Insurance License(s) within required time frame per state regulations. * Organizational and decision-making skills; written and verbal communications skills including telephone skills. * Ability to interact professionally with both internal and external contacts. * Proficient in Microsoft Excel, Word, PowerPoint and Access.

(Dearborn) * Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 5 years of experience in health care management in a marketing service representative role OR 5 years of experience in sales/marketing or health care management/claims/provider service experience involving processing or coordination of services for health care clients.State Insurance License(s) or obtain State Insurance License(s) within required time frame per state regulations. * Organizational and decision-making skills; written and verbal communications skills including telephone skills. * Ability to interact professionally with both internal and external contacts. * Proficient in Microsoft Excel, Word, PowerPoint and Access.

(IL Group Markets) JOB REQUIREMENTS: * Bachelor Degree and 1 year of related experience involving initiative and decision-making OR 5 years of related experience in a marketing service representative role OR 5 years of related experience in sales/marketing involving processing or coordination of services * State Insurance License(s) or obtain State Insurance License(s) within required time frame per state regulations. * Organizational and decision-making skills; written and verbal communications skills including telephone skills. * Ability to interact professionally with both internal and external contacts. * Proficient in Microsoft Excel, Word, PowerPoint and Access.

PREFERRED JOB REQUIREMENTS: Health insurance/health care experience Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience.

This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances. We are a drug-free and smoke-free workplace.

Employment may be contingent upon successful completion of drug screening in accordance with applicable law. Base Pay Range $47,500.00 - $86,000.00 Exact compensation may vary based on skills, experience, and location.