Medical Receptionist

About the role

See your work in a new light.

At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux -meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

• Schedule & Location
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM local time
• Location: On-site | Soldotna, AK

General Description

LUX Infusion is a nationwide, independently owned infusion provider with decades of experience supporting patients receiving specialty medications. Our compassionate care team helps patients navigate the often-challenging healthcare environment while making access to therapy as seamless as possible.

We treat our patients like family and work closely with them, their families, and healthcare providers throughout their care journey, always staying focused on positive clinical outcomes and an exceptional patient experience.

At LUX Infusion, the heart of our Inclusion, Diversity, Equity & Access (IDEA) philosophy is our commitment to creating a welcoming environment where everyone's contributions are valued and celebrated. Our goal is to attract, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and perspectives. We believe embracing diversity strengthens the experiences and successes of our patients, employees, and partners.

Qualifications

• High school diploma or equivalent required; additional education in healthcare administration or a related field preferred
• Previous experience in a medical office, infusion center, or healthcare setting preferred
• Basic knowledge of medical terminology, insurance verification, and prior authorization processes preferred
• Proficiency with electronic medical record (EMR) systems and standard office software, including Microsoft Office
• Ability to maintain strict confidentiality and comply with HIPAA guidelines
• Willingness to travel occasionally for training or support at other LUX Infusion locations, such as Palmer or Fairbanks

Essential Functions & Responsibilities

• Greet patients and visitors warmly, creating a positive and professional first impression
• Manage patient check-in and check-out, including verifying insurance, collecting co-pays, and updating demographic information
• Schedule and coordinate infusion appointments to optimize treatment suite utilization and align with clinical staff availability
• Answer incoming calls and respond to patient inquiries, providing general information under leadership guidance
• Maintain accurate and confidential patient records within EMR systems
• Prepare treatment areas by organizing necessary documentation, supplies, and daily schedules
• Assist with insurance verification and prior authorization processes as needed
• Monitor and order office and clinical supplies to maintain an organized and well-stocked environment
• Uphold infection control and safety protocols in reception and waiting areas
• Provide administrative support, including faxing, scanning, and filing documentation
• Support patient service efforts, including appointment reminders and resolving scheduling conflicts
• Participate in ongoing training to remain current on policies, procedures, and systems
• Perform additional duties as assigned by leadership

Additional Responsibilities

• Support special projects and initiatives related to patient experience or clinic operations
• Assist with onboarding and training new administrative team members as needed
• Provide coverage at other clinic locations on an as-needed basis

Knowledge, Skills & Abilities

Communication Skills

• Strong verbal and written communication skills with the ability to interact professionally with patients, families, and healthcare professionals
• Demonstrated ability to provide excellent customer service with empathy and professionalism
• Ability to handle sensitive situations with discretion and maintain composure under pressure
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced healthcare environment

Computer Skills

• Ability to become and remain proficient in all programs necessary to successfully perform the role
• Proficiency with EMR systems and scheduling software
• Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
• Ability to quickly learn and adapt to new systems and technologies

Here, you'll find

• Purpose-driven work that directly impacts patient access to care
• A patient-first, clinician-led culture
• Supportive, collaborative teammates across intake, clinical, and operations
• Clear expectations and meaningful ownership in your role
• Opportunities to grow within a healthcare organization focused on building something meaningful

Come help patients feel confident from their very first interaction and see what's possible when care comes first.

Physical Demands

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Requirements

Employees are expected to

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

Expectations for All Employees

All LUX Infusion team members are expected to support the organization's mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a "stacked-hands" mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

General Information

• The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.
• This role operates in a fast-paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.
• Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others.